Multiple Service Desk Analysts

Calleo; Canberra; On-site; AUD 60,000 - 80,000; Full time

Job summary

Calleo is seeking multiple Service Desk Analysts to support a major Federal Government project on-site in the ACT and/or VIC. The role covers Level 1 and 2 support, incident management, and ITIL-aligned processes, with an active NV1 clearance preferred.

Prior government or large enterprise experience is advantageous, and strong customer-facing communication is essential. Initial contract is 3 months with potential extensions and flexible start dates between November and February, depending on

Qualifications

• Experience in Service Desk or IT Support.
• Strong troubleshooting, communication and customer service skills.
• Active NV1 security clearance.
• Experience in a government or large enterprise environment is desirable.

Responsibilities

• Provide Level 1 and Level 2 technical support.
• Manage incidents, service requests and escalations in line with ITIL processes.
• Troubleshoot technical issues and support system maintenance and testing.
• Collaborate with teams to maintain service continuity.

Skills

ITIL processes

Troubleshooting

Customer service

NV1 clearance

Job description

We are seeking multiple Service Desk Analysts to join a major project with one of our Federal Government clients.

Key Responsibilities

• Provide Level 1 and Level 2 technical support.
• Manage incidents, service requests and escalations in line with ITIL processes.
• Troubleshoot technical issues and support system maintenance and testing.
• Collaborate with teams to maintain service continuity.
• Active NV1 security clearance.
• Experience in Service Desk or IT Support.
• Strong troubleshooting, communication and customer service skills.
• Experience in a government or large enterprise environment is desirable.

Location: On-site in the ACT and/or VIC.

What’s on Offer?

• Initial 3-month contract with strong potential for extension.
• Flexible start dates, with contract periods running from November to January or December to February.