Service Desk Analyst

NSW Government; Sydney; On-site; AUD 46,000 - 85,000; Full time

Benefits offered by this job

Flexible work options

Leave purchase option

Annual leave loading

Wellbeing programs

Salary packaging

Public transport access

In-house gym facilities

Job summary

NSW Police Force in Sydney seeks a Service Desk Analyst to join the Service Desk, Technology and Communication Services Command. The role provides ICT call centre support to NSWPF customers to ensure smooth operation of NSWPF business processes.

The candidate will work within the ICT Service Desk as the first line of support, contributing to quality service delivery and problem resolution. This temporary full-time position offers opportunities within a large, diverse organization.

Qualifications

• Experience in ICT service desk or call centre is desirable.

Responsibilities

• Provide ICT call centre service to NSWPF customers to support business operations.
• Be part of the Service Desk, Technology and Communication Services Command.
• Assist with essential requirements, key accountabilities and challenges as described in the role description.

Job description

Job Description - Service Desk Analyst (0000BF2S)

Service Desk Analyst - 0000BF2S

• Temporary Full-Time up 14 May 2027

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for aService Desk Analystto be part of our Service Desk, Technology and Communication Services Command team. TheService Desk Analystprovides a range of quality ICT call centre service to NSWPF customers to support the efficient operation of NSWPF business . ICT Service Desk, a part of Business and Technology Services Command, is the first line in providing quality business technology support to NSWPF.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and
• in-house gym facilities.

Our commitment to Diversity:

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [e-mail]
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [e-mail]

Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [e-mail]

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

If you require any further information about this opportunity, please contact the hiring manager Lawrence Lo or the alternative contact person Peter Whitmore, via [phone]

To be eligible to apply for this role, you must meet one of the following statuses:

• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Location

Sydney Region-Sydney - Greater West

Work Type

Full-time

Number of Positions

1

Total Remuneration Package: $96,111 pa. Package includes salary from $45,558 to $84,799, plus employer's contribution to superannuation of 12% and annual leave loading.

Contact Lawrence Lo and or Peter Whitmore - [phone]

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge theircontinued connection to their country and culture.