Systems Administrator

NSW Government; Sydney; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible work options

Annual leave loading

Wellbeing programs

Fitness Passport

Job summary

NSW Police Force in Sydney is seeking a Systems Administrator to join the Service Management Office, Technology and Communication Services Command. You will lead incident coordination and play a key role in driving continual service improvement across Australia’s largest police tech environment.

The role requires ITIL and ServiceNow experience, with a focus on incident management, problem coordination and ensuring service levels align with operational needs.

Qualifications

• Experience in Incident Management and Major Incident Management in large, regulated environments.
• Familiarity with Service Management Office (SMO) and ITIL processes.
• Experience with ITSM platforms (ServiceNow) and enterprise ITSM platforms.

Responsibilities

• Lead incident coordination and support major incident management across a complex environment.
• Act as backup central coordination point during major incidents with stakeholders and vendors.
• Drive service restoration with governance and post-incident reviews.

Skills

Incident Management

Major Incident Management

Service Operations

ITIL Foundation

ITSM tools

ServiceNow

Education

Information Technology / Service Management qualification

Relevant discipline degree

Tools

ServiceNow

Job description

Job Description - Systems Administrator (0000BENH)

Systems Administrator - 0000BENH

• Computer System Officer 4
• Temporary Full-Time up to 30 June 2029

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Systems Administrator to be part of our Service Management Office, Technology and Communication Services Command team. The Systems Administrator supports service delivery to the organisation in the management of IT computer systems.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

This is a unique opportunity to lead incident coordination, drive service assurance outcomes, and influence continual service improvement across one of Australia's largest and most complex technology environments.

Key Responsibilities

• Drive incident management and support Major Incident Manager in coordinating responses to critical and high-impact technology incidents across NSWPF large and complex enterprise environment.
• Act as the backup central coordination point during major incidents, ensuring effective engagement across technical teams, vendors, service providers, and business stakeholders.
• Drive timely service restoration while maintaining governance, communication, and incident management standards.
• Facilitate incident bridges, stakeholder updates, escalation management, and post-incident review activities.
• Analyse incident trends and recommend improvements to enhance service stability, resilience, and operational performance.
• Work closely with Problem Management, Change Management, Service Desk, and technical support teams to reduce recurring service disruptions.
• Contribute to the continual maturity of Incident and Major Incident Management practices through process improvement and operational governance initiatives.
• Drive Service Assurance activities across the end-to-end service lifecycle, ensuring technology services meet agreed service levels, customer expectations, compliance obligations, and operational performance targets.
• Partner with service owners, support teams, vendors, and business stakeholders to identify service improvement opportunities, enhance service quality, and improve customer experience across the service lifecycle.
• Influence enterprise service performance through the analysis of service metrics, trends, risks, and operational insights, driving continual improvement initiatives that strengthen service reliability, resilience, and business outcomes.
• Experience in Incident Management, Major Incident Management, Service Operations, or a related IT Service Management role.
• Experience analysing incident trends and implementing initiatives to improve service performance and reduce recurring disruptions.
• Experience working within a complex, highly regulated, or large-scale operational environment.
• Experience using ITSM platforms such as ServiceNow
• ITIL Foundation certification or higher.
• Relevant qualifications in Information Technology, Service Management, Business, or a related discipline.
• ServiceNow certification or experience with enterprise ITSM platforms
• As NSWPF Incident Manager, this role will drive the restoration and stability of critical business services while working closely with Problem Management and Service Level Management functions. Candidates with a broader SLA service management background will be well-positioned to identify improvement opportunities, reduce service disruptions, improve SLA achievement and contribute to the ongoing maturity of NSWPF's enterprise service management capabilities.

Benefits

• Working collaboratively on IT initiatives that support the community through policing practices.
• Opportunities for personal growth / development and training programs.
• Corporate wellbeing programs including seminars and the Fitness Passport
• Flexible work options.
• Annual leave loading.
• Free annual influenza vaccination. Salary packaging options via superannuation contributions or a novated vehicle lease.
• All office locations are within walking distance to Public Transport, shops, restaurants and cafes.
• 5 minute walk to train station, Westfield and Parramatta CBD.
• Free In-house gym facilities with state-of-the-art fitness equipment.
• 2 minute walk to nearest train station and bus stop, restaurants, cafes and sporting venues at Sydney Olympic Park

What we can offer you

• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and
• in-house gym facilities.

To be eligible to apply for this role, you must meet one of the following statuses:

• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

Support for diverse applicants

• Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [e-mail]
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [e-mail]
• Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [e-mail]

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.

Location

Sydney Region-Sydney - Greater West

Work Type

Full-time

Number of Positions

1

Total Remuneration Package: $166,547 pa. Package includes salary from $133,348 to $146,945, plus employer's contribution to superannuation of 12% and annual leave loading.

Contact Enquires please email to [e-mail] - [phone]

Closing Date

24-Oct-2026, 12:59:00 PM

Job Category

Information and communications technology

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge theircontinued connection to their country and culture.