Technical Support Officer (Engineering)

NSW Government; Sydney; On-site; AUD 79,000 - 105,000; Full time

Benefits offered by this job

Flexible work options

Leave purchase options

Annual leave loading

Wellbeing programs

Salary packaging

Convenient location for public transit

In-house gym facilities

Job summary

NSW Police Force is seeking a Technical Support Officer (Engineering) to join the Recording Technologies & Services, Technology & Communication Services Command in Sydney. The role provides broad Tier 1 support to users, troubleshooting issues across the infrastructure and software environment to ensure timely resolutions.

The position offers temporary full-time employment, with a focus on engineering-related support tasks and adherence to security requirements.

Qualifications

• Experience providing Tier 1 IT support.
• Engineering principles knowledge beneficial.
• Ability to troubleshoot and resolve moderate complexity issues.

Responsibilities

• Provide Tier 1 technical support to users across hardware and software.
• Troubleshoot and resolve moderate complexity IT issues.
• Assist in maintenance and support of recording technologies and services.

Skills

Tier 1 IT support

Engineering

Troubleshooting

Job description

Job Description - Technical Support Officer (Engineering) (0000BF2B)

Technical Support Officer (Engineering) - 0000BF2B

• Technical Officer Grade 2
• Temporary Full-Time

Surry Hills

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for aTechnical Support Officer (Engineering)to be part of our Recording Technologies & Services, Technology & Communication Services Command team. TheTechnical Support Officerprovides broad-ranging Tier 1 support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and
• in-house gym facilities.

To be eligible to apply for this role, you must meet one of the following statuses:

• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [e-mail]
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [e-mail]

Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [e-mail]

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.

Location

Sydney Region-Sydney - East

Work Type

Full-time

Number of Positions

1

Total Remuneration Package: $118,962 pa. Package includes salary from $79,474 to $104,961, plus employer's contribution to superannuation of 12% and annual leave loading.

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge theircontinued connection to their country and culture.