Service Desk Analyst

NSW Police Force; Parramatta; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Leave purchase

Annual leave loading

Wellbeing programs

Salary packaging

Public transport access

In-house gym

Job summary

The NSW Police Force is seeking a Service Desk Analyst to join the Service Desk, Technology and Communication Services Command. The role provides ICT call centre support to NSWPF customers to ensure smooth operation of business systems.

This is a full-time position located in NSW with flexible work options and access to wellbeing programs. You will be part of a dedicated team delivering first-line technology support and contributing to continuous improvement of service delivery.

Responsibilities

• Provide ICT call centre support to NSWPF customers to ensure smooth operation of business systems.
• First-line ICT support within the Service Desk, Technology and Communication Services Command.

Job description

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for aService Desk Analyst to be part of our Service Desk, Technology and Communication Services Command team. TheService Desk Analyst provides a range of quality ICT call centre service to NSWPF customers to support the efficient operation of NSWPF business . ICT Service Desk, a part of Business and Technology Services Command, is the first line in providing quality business technology support to NSWPF.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and
• in-house gym facilities.

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Lawrence Lo or the alternative contact person Peter Whitmore, via (02) 8835 6***

To be eligible to apply for this role, you must meet one of the following statuses:

• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity:

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at ********@police.nsw.gov.au
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at *************@police.nsw.gov.au

Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at *************@police.nsw.gov.au

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For Technical assistance please contact: ***************@police.nsw.gov.au (Please include the word Taleo in the subject line)

Thank you for your interest in this role. We look forward to receiving your application.

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