Service Delivery Night Shift Supervisor

Altus Traffic; Sunshine Coast Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Altus Traffic on the Sunshine Coast is seeking a dedicated Service Delivery Supervisor to lead on-road teams, oversee client projects, and ensure compliance with safety and fleet management standards.

You will supervise Traffic Controllers, drive performance, conduct site audits, and build strong client relationships while coordinating with the SEQ Operations Manager to optimise day-to-day operations.

Qualifications

• Demonstrated supervisory experience over a blue-collar workforce.
• Strong communication and leadership skills with the ability to motivate teams.
• Commitment to safety and industry best practices.

Responsibilities

• Consult with clients to understand requirements and expectations.
• Liaise with suppliers and manage field operations.
• Supervise Traffic Controllers and site management activities.
• Conduct performance and training meetings for staff.
• Manage signage, uniforms and inventory for projects.
• Meet KPIs through site audits and promote safety culture.
• Schedule works and foster excellent customer service.

Skills

People management

Stakeholder management

HR knowledge

Safety awareness

Communication

Client relationships

Tools

MS Office

Job description

Altus Traffic is a proud part of the Altus Group with our recognisable brands spanning across Australia and New Zealand. The Altus Group is a great place to work and develop your skills. We are looking for dedicated, enthusiastic and safety driven traffic management practitioners and team members to grow with us.

Our teams share a commitment to enhancing safety by expertly managing traffic; together we're working to develop a new benchmark for service delivery in the traffic management industry.

About the role:

Our team has an exciting opportunity for a dedicated, enthusiastic and experienced Traffic Management Service Delivery Supervisor to join our in our Sunshine Coast.

The Service Delivery Supervisor is responsible for the running of client operations and management of on road staff, delivery of infield services to client and legislated requirements, and oversight of the management of fleet, equipment and traffic control stock. Reporting to the SEQ Operations Manager - Utilities/Services, this role is strongly focused on the supervision of the Traffic Controller crews and managing the day-to-day operations of client projects.

The ideal candidate will have demonstrated supervisory experience, strong communication and leadership skills with the ability to motivate team members.

Duties

• Consult with clients, both current and potential
• Liaise with suppliers
• Management of the field (Traffic Controllers and Site Management)
• Conduct performance management meetings and training of staff
• Manage signage, uniforms and additional inventory
• Meet KPIs by conducting site audits, drug & alcohol testing and promote a strong safety culture
• Scheduling of works
• Lead an excellent team environment & customer service satisfaction

Skills & Experience

• Demonstrated experience managing a blue-collar workforce
• Previous experience in managing the expectations of various stakeholders
• Strong HR and Safety knowledge
• Advanced computer operations, clear and effective written and verbal communication skills
• The ability to develop strong internal and external client relationships
• Traffic Management Designer (TMD) Accreditation is desirable but not essential
• A commitment to safety in all we do - an industry leader
• Fun and engaging safety and wellbeing initiatives for everyone to be involved in
• Birthday and anniversary reward and recognition
• Active contributor to the SHAKA Project, SARAH Group and National Road Safety Week