Service Delivery Leader – Smart Buildings & Automation

Schneider Electric; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible work environment

Employee share plan

Salary continuance insurance

On-site gym

Job summary

Schneider Electric is seeking a Service Delivery Manager based in Sydney to lead a team of service technicians and engineers across HVAC, controls, energy monitoring, and systems integration. You will manage service delivery, drive customer satisfaction, and grow recurring work through field quotes and small projects.

The role emphasizes strong leadership, safety compliance, and delivering on key metrics while providing technical guidance to the team and engaging with clients across on-site and

Qualifications

• Tertiary/trade qualifications in an engineering discipline or tertiary qualification in business.
• Exposure to contract and portfolio management, including financial accountability and delivery against key outcomes.
• Understand the technical operations of customer sites and offer value-added solutions and proposals for improvement.
• Strong communication skills and will be expected to deliver value propositions.
• Support tender submissions, presentations and training activities for both internal and external stakeholders.
• Ensure Key Performance Indicators are met across the team.
• Excellent report writing and delivery skills.
• Strong PC skills in Excel; Word & Office.

Responsibilities

• Manage the service and maintenance activities delivered by your team, with a focus on client relationships and service delivery excellence.
• Support the development and progression of all people within your team.
• Maintain strong relationships with key customers to drive recurring work – maintenance, callouts, field quotes & SMWX.
• Maintain a high level of communication with staff to foster loyalty and retention whilst ensuring safe work practice compliance/safety, and performance.
• Ensure maintenance schedules for contracted sites are completed and closed out within the allocated month.
• Running operational meetings with customers and technicians to review and follow up maintenance status, works in progress, outstanding quotes and outstanding invoices.
• Managing and delivering on service operations’ key metrics including utilisation, maintenance commitment and NPS.
• Working closely with the team of service engineers to provide technical advice and support.

Skills

Team leadership

Customer service

Energy monitoring

Systems integration

Cybersecurity basics

Networking basics

Communication

Report writing

Excel

Office (Word)

Education

Engineering or business qualification

Tools

Excel

Word

Office suite

IT infrastructure

Job description

Schneider Electric is seeking a Service Delivery Manager based in Sydney to lead a team of service technicians and engineers across HVAC, controls, energy monitoring, and systems integration. You will manage service delivery, drive customer satisfaction, and grow recurring work through field quotes and small projects.

The role emphasizes strong leadership, safety compliance, and delivering on key metrics while providing technical guidance to the team and engaging with clients across on-site and