Industrial Automation Service Leader

Schneider Electric

Sydney

On-site

AUD 120,000 - 180,000

Full time

7 days ago

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Benefits offered by this job

Flex@Work

Coursera Access

Fitness Passport

Share program

Annual Leave purchasing

Employee Discounts

Ongoing training

Job summary

Schneider Electric is seeking an experienced Service Delivery Manager to lead industrial automation services across operations in Australia. You will manage service contracts and projects, work with service engineers, sales, and customers to ensure outstanding outcomes and identify value-adding opportunities.

You bring 5+ years in industrial automation, a strong automation background, and a proven ability to balance delivery with commercial goals.

Qualifications

5+ years' experience delivering Industrial Automation solutions in complex industrial environments.
Experience managing service contracts, projects, or customer engagements.
A strong automation background, ideally with Schneider Electric or comparable platforms from major vendors.
Experience identifying service growth opportunities and building trusted customer relationships.
Knowledge of PLC, SCADA, telemetry, DCS, and related technologies.
Strong communication, stakeholder management, and organisational skills.
The ability to balance operational delivery with commercial and customer objectives.
A proactive, curious mindset and willingness to travel as required.

Responsibilities

Lead the delivery of service contracts and projects, ensuring quality, safety, schedule, cost, and commercial objectives are achieved.
Manage planning, risk, change control, cost management, and stakeholder communications across service engagements.
Deliver maintenance and managed services contracts while achieving agreed SLAs and customer outcomes.
Build strong customer relationships and act as a trusted advisor for operational and commercial discussions.
Identify and progress service growth opportunities aligned to customer needs.
Support bids, proposals, pricing activities, and contract reviews.
Provide functional leadership and coaching to service engineering teams.
Maintain awareness of industrial automation technologies and drive continuous improvement initiatives.