Remote-Eligible Service Delivery Manager, Smart Buildings

Schneider Electric; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary package

Flexible work options

Share program eligibility

Additional annual leave

Employee rewards discounts

Training on Schneider products

Global opportunities

On-site gym

Job summary

Schneider Electric in Sydney is seeking a Service Delivery Manager to lead a team of service technicians and engineers in HVAC, energy monitoring, and systems integration. You will manage service delivery, ensure safety, nurture staff, and drive recurring work through maintenance, callouts, and field quotes.

The role offers flexible work options, competitive salary, annual leave, training, and global opportunities within a sustainability and automation leader.

Qualifications

• Tertiary/trade qualifications in engineering or business.
• Exposure to contract and portfolio management, including financial accountability and delivery against key outcomes.
• Understand the technical operations of customer sites and offer value-added solutions and proposals for improvement.
• Have strong communication skills and will be expected to deliver value propositions.
• Support tender submissions, presentations and training activities for both internal and external stakeholders.
• Ensure Key Performance Indicators are met across the team.
• Excellent report writing and delivery skills.
• Strong PC skills in Excel; Word & Office.

Responsibilities

• Manage the service and maintenance activities delivered by your team, with a focus on client relationships and service delivery excellence.
• Supporting the development and progression of all people within your team
• Maintaining strong relationships with key customers to drive recurring work – maintenance, callouts, field quotes & SMWX.
• Maintaining a high level of communication with staff to foster loyalty and retention whilst ensuring safe work practice compliance/safety, and performance.
• Ensuring maintenance schedules for contracted sites are completed and closed out within the allocated month.
• Running operational meetings with customers and technicians to review and follow up maintenance status, works in progress, outstanding quotes and outstanding invoices.
• Managing and delivering on service operations’ key metrics including utilisation, maintenance commitment and NPS.
• Working closely with the team of service engineers to provide technical advice and support.

Skills

Leadership

Communication skills

Contract management

Project coordination

Client relationship management

Tender submissions

KPI management

Report writing

IT fundamentals

Education

Engineering or business degree

Tools

Excel

Word

Office Suite

IT networking basics

Cybersecurity concepts

Job description

Schneider Electric in Sydney is seeking a Service Delivery Manager to lead a team of service technicians and engineers in HVAC, energy monitoring, and systems integration. You will manage service delivery, ensure safety, nurture staff, and drive recurring work through maintenance, callouts, and field quotes.

The role offers flexible work options, competitive salary, annual leave, training, and global opportunities within a sustainability and automation leader.