Service Delivery Coordinator

Alsco Uniforms; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Alsco Uniforms is seeking a Service Delivery Coordinator to support our customer relationships across Australia. You will handle incoming calls and emails, assist the Service Delivery People on the ground, and ensure service commitments are met while maintaining data accuracy in our systems.

Ideal candidates are team players with strong communication, proficient in Microsoft Office, and willing to contribute operationally when needed.

Qualifications

• Strong team player with the ability to collaborate effectively.
• Excellent communication, interpersonal, and people skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Flexible and proactive, willing to assist operationally when required.

Responsibilities

• Develop and maintain positive customer relationships via phone and email interaction.
• Handle customer enquiries and provide timely support.
• Accurate and efficient data entry into systems.
• Work confidently with the Microsoft Office Suite and other business applications.
• Partner with SDPs to ensure service commitments are met.
• Support operational needs by assisting with deliveries when required.
• Comply with health & safety procedures.

Skills

Team player

Communication skills

MS Office proficiency

Operational flexibility

Tools

Microsoft Office

Job description

• Job CategoryService
• Employee TypeFull Time

Summary

The Company:

27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.

The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

Why Choose Alsco Uniforms?

• Secure & Rewarding Career: Join an essential service provider with a solid reputation and significant market share. We offer you stability and recognition, especially during these changing times.
• Growth Opportunities: Alsco Uniforms believes in your potential. Benefit from on-the-job training, countless chances to learn, and room to grow within a company filled with success stories.
• Vibrant Company Culture: Be part of a welcoming and inclusive workplace. We’re committed to a culture where everyone is valued, respected and supported.
• Experienced Leadership: Work alongside managers who are invested in your success and committed to providing guidance every step of the way.
• Balanced Lifestyle:We pay above award wages, so you can make the most of your downtime. We don’t work nights, weekends or public holidays, so you get time with your family!

The Role

Service Delivery Coordinator
Reporting to the Service Manager

The Service Delivery Coordinator plays a key role in ensuring the smooth running of our customer relationships, handling incoming calls and emails, and supporting our Service Delivery People (SDPs) on the ground. This role is perfect for someone with a delivery background who wants to step into more responsibility and progress their career, while still staying connected to the operational side of service delivery.

Main Tasks & Responsibilities:

• Develop and maintain positive customer relationships via phone and email interaction
• Effectively handle customer enquiries and provide timely customer support
• Accurate and efficient data entry into systems
• Work confidently with the Microsoft Office Suite and other business applications
• Partner with SDPs to ensure our service commitments are consistently met
• Support operational needs by assisting with deliveries when required
• Comply with and support all health & safety procedures

Key Skills and Experience Required:

• Strong team player with the ability to collaborate effectively
• Excellent communication, interpersonal, and people skills, with a clear and confident manner
• Proficiency in Microsoft Office Suite
• Flexible, proactive, and willing to step in operationally when required

As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage.

Alsco Uniforms is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.