Service Delivery Supervisor - Lead Transport Team

Alsco Uniforms; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Safety gear provided

Employee Assistance Program

Job summary

Alsco Uniforms is seeking a Service Delivery Supervisor to lead a frontline transport team and ensure efficient service delivery. You will report to the Transport Manager and mentor Service Delivery People (SDPs) to meet training and compliance standards while delivering exceptional service to customers.

Ideal candidates will have 2+ years of supervisory experience in transport/logistics, with a hands-on coaching approach, strong organizational skills, and a passion for operational excellence in

Qualifications

• 2+ years of supervisory experience, ideally leading a team of 20 or more employees, preferably in a transport or logistics setting.
• A valid MR (Medium Rigid) driver’s license is preferred but not essential.
• Proven ability to coach, train, and support frontline staff in a customer‑focused environment.
• Strong organisational skills and a hands‑on approach to problem-solving and service delivery.
• A passion for leading teams and delivering operational excellence in a fast‑paced industry.

Responsibilities

• Lead and support a team of Service Delivery People (SDPs), working with the Transport Manager to ensure training and compliance.
• Oversee delivery route coverage, audits, and customer interactions to meet high service standards.
• Collaborate with Account Managers to plan, troubleshoot, and continually improve service delivery.
• Directly influence customer satisfaction and operational performance through frontline leadership.

Skills

Supervisory experience

Coaching

Customer service

Organization

Team leadership

Route planning

Job description

Alsco Uniforms is seeking a Service Delivery Supervisor to lead a frontline transport team and ensure efficient service delivery. You will report to the Transport Manager and mentor Service Delivery People (SDPs) to meet training and compliance standards while delivering exceptional service to customers.

Ideal candidates will have 2+ years of supervisory experience in transport/logistics, with a hands-on coaching approach, strong organizational skills, and a passion for operational excellence in