Customer Service & Stock Management Coordinator

Alsco Uniforms; Sydney; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly rate

Exceptional work-life balance

Job summary

Alsco Uniforms in Sydney, Australia seeks a Customer Service & Stock Management Coordinator to support customers with on-site stocktakes, manage inventory, and ensure excellent service levels.

You will work closely with Sales and Service Delivery teams, maintaining accurate records and building lasting customer relationships through regular site visits and timely communications.

Qualifications

• 1+ year of customer service experience.
• Proficient with MS Word, Excel and Outlook.
• Valid driving licence.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct regular onsite customer stocktakes and inventory audits to keep stock levels accurate.
• Build strong relationships with customers through site visits and proactive communication.
• Resolve customer inquiries, issues and complaints professionally and promptly.
• Support the Sales team with onboarding new customers and smooth service transition.
• Prepare reports and maintain accurate customer and stock records per branch requirements.
• Monitor stock usage trends and identify shortages or discrepancies.
• Collaborate with Service Delivery to maintain high service standards and customer satisfaction.
• Act as a trusted contact for customers, providing solutions and support as needed.

Skills

Customer service

Account management

Time management

Interpersonal skills

Tools

MS Word

Excel

Outlook

Job description

Customer Service & Stock Management Coordinator

27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.

The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.

Why You Should Join Us:

Enjoy a competitive hourly rate and exceptional work-life balance

Exciting Career Journey

- Be part of an international company with 27 branches nationwide, offering numerous opportunities for professional growth. You will never get bored!

Opportunities for Growth:

Join a winning team that values your growth. Benefit from on-the-job training and ample opportunities to develop your skills in an organisation filled with success stories.

Inclusive Company Culture:

Experience a great company culture with a friendly and supportive environment. We believe in inclusivity and foster a workplace where everyone feels valued. Come be a part of a team that's more than just colleagues.

Experienced and Supportive Management:

Work under the guidance of experienced and supportive managers who genuinely care about your success.

About the Role

Are you someone who enjoys working with customers, staying organised, and making sure everything runs smoothly behind the scenes? As our Customer Service & Stock Management Coordinator, you'll play a vital role in supporting our customers through regular onsite stocktakes, maintaining accurate inventory records, and delivering outstanding service.

In this role you will be:

Conduct regular onsite customer stocktakes and inventory audits to ensure stock levels remain accurate and well-managed.

Build strong relationships with customers through regular site visits and proactive communication.

Resolve customer enquiries, issues, and complaints in a professional and timely manner.

Support the Sales team with onboarding new customers and ensuring a smooth transition into our service.

Prepare reports and maintain accurate customer and stock records in line with branch requirements.

Monitor stock usage trends and identify potential shortages or discrepancies.

Collaborate closely with the Service Delivery team to maintain exceptional service standards and customer satisfaction.

Act as a trusted point of contact for customers, providing solutions and support when needed.

Key skills and experience required:

1+ year key customer service experience required

Proficient understanding of office applications; MS Word, Excel & Outlook

A valid driving licence

Excellent communication and interpersonal skills

Your excellent time management, written and verbal communication skills will assist you in achieving your weekly KPIs and our ambitious growth targets.

Previous account management experience is essential.

As part of our recruitment process you will be required to complete pre-employment screening which includes reference checking and health screening that involves drug and alcohol testing. Proof of Your Right to Live and Work in Australia must be presented at interview stage.

Alsco Uniforms is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, and other legally protected characteristics.