Service Coordinator: Own the Pipeline (Mon-Fri)

The Recruitment Alternative; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

The Recruitment Alternative in Truganina, VIC, is seeking a proactive Service Coordinator to own the service pipeline for a growing national business. You will be the first point of contact for customers needing installations, fault diagnosis, or inspections, turning enquiries into scheduled, scoped, and invoiced jobs.

Based in Melbourne's western suburbs, the role is five days a week, with a busy desk, constant calls and emails, and opportunities to shape how service runs as systems are

Qualifications

• Experience in a busy coordination, scheduling or customer service administration role.
• Organised and calm with constant calls, emails and competing priorities.
• Accurate with data entry, quoting and invoicing.

Responsibilities

• Responding to a high volume of service and warranty enquiries by phone and email.
• Gathering photos, videos and fault details to determine next steps: a fix, parts, or a technician visit.
• Scheduling installations, warranty work, repairs and inspections for the Victorian technicians, and coordinating their time on the road.
• Coordinating subcontractors for work across Australia.
• Identifying and organising parts so every job is ready before the technician arrives.
• Preparing service quotes, invoicing completed jobs and following through on cost recovery.
• Keeping service records accurate, and reporting to management.
• Working the pipeline from new enquiry to closed job, and spotting ways to improve.

Skills

Coordination

Scheduling

Customer service

Data entry

Invoicing

Stakeholder communication

Job description

The Recruitment Alternative in Truganina, VIC, is seeking a proactive Service Coordinator to own the service pipeline for a growing national business. You will be the first point of contact for customers needing installations, fault diagnosis, or inspections, turning enquiries into scheduled, scoped, and invoiced jobs.

Based in Melbourne's western suburbs, the role is five days a week, with a busy desk, constant calls and emails, and opportunities to shape how service runs as systems are