Service Coordinator

Certified Maintenance Pty Ltd; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Certified Maintenance Pty Ltd in Caroline Springs, VIC, is seeking a proactive service coordinator to manage jobs, coordinate trades, and maintain strong client relationships in a fast-paced environment.

This role focuses on following up quotes, approvals, variations, and keeping works moving from start to finish, with an emphasis on ownership and practical problem solving to achieve the best client outcomes.

Qualifications

• Strong communication and rapport-building skills.
• Phone confidence and proactive mindset.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage incoming job requests, quotes, and client enquiries.
• Coordinate trades and suppliers to ensure works are completed efficiently.
• Build and maintain strong relationships with clients.
• Follow up quotes, approvals, variations, and outstanding works.
• Keep jobs progressing through regular communication with clients and trades.
• Resolve client concerns and warranty enquiries professionally.
• Maintain accurate job records and updates throughout the process.
• Work closely with internal team members to support service delivery.
• Identify opportunities to strengthen existing client relationships.

Skills

Communication

Relationship-building

Proactive thinking

Job description

Certified Maintenance Pty Ltd – Caroline Springs VIC

CERTIFIED Property Services delivers maintenance and project works across Melbourne for real estate agencies, owners corporations, commercial clients, and residential customers.

We’re a growing business built on communication, reliability, and getting things done properly. Our clients trust us because we respond quickly, solve problems, and keep them informed throughout the process.

We’re looking for someone who shares that mindset and wants to be part of a team that genuinely cares about service.

About The Role

This isn’t a purely administrative role.

We’re looking for someone who enjoys building relationships, solving problems, and taking ownership of outcomes.

You’ll be managing jobs, coordinating trades, communicating with clients, following up quotes and approvals, and helping keep work moving from start to finish.

Some days will be straightforward. Others will involve juggling multiple priorities, resolving issues, and finding solutions when things don’t go to plan.

The right person won’t wait to be told what needs doing. They’ll be proactive, comfortable picking up the phone, and focused on finding the best outcome for the client.

Key Responsibilities

• Manage incoming job requests, quotes, and client enquiries
• Coordinate trades and suppliers to ensure works are completed efficiently
• Build and maintain strong relationships with clients
• Follow up quotes, approvals, variations, and outstanding works
• Keep jobs progressing through regular communication with clients and trades
• Resolve client concerns and warranty enquiries professionally
• Maintain accurate job records and updates throughout the process
• Work closely with internal team members to support service delivery
• Identify opportunities to strengthen existing client relationships

About You

You’ll likely be a good fit if you:

• Communicate confidently and build rapport easily
• Enjoy talking to people and are comfortable on the phone
• Take initiative and don’t need constant direction
• Like solving problems and finding practical solutions
• Stay organised when managing multiple tasks at once
• Work well in a fast-paced environment
• Take ownership and follow things through
• Have a genuine focus on customer service
• Understand that keeping people informed is just as important as completing the work
• Are willing to roll your sleeves up and help wherever needed

Experience in property, maintenance, trades, real estate, service coordination, account management, customer service, or business development would be highly regarded.

That said, attitude, work ethic, and the ability to build relationships are more important to us than a specific background.

What We Offer

• Competitive base salary + OTE
• Career growth opportunities within a growing business
• Supportive and experienced team environment
• A role where your contribution genuinely makes a difference

Who This Role Suits

This role suits someone who enjoys being busy, likes dealing with people, and gets satisfaction from solving problems and getting results.

It won’t suit someone looking for a quiet admin position where they simply process emails all day.

If you’re someone who takes ownership, communicates well, follows things through, and wants to be part of a team with similar values, we’d like to hear from you.

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