Part-Time Scheduling & Customer Experience Coordinator

Fast direct plumbing; Melbourne; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Part-time schedule

On-site parking

On-site gym

Modern factory office

Comprehensive onboarding

Team-oriented culture

Job summary

Fast Direct Plumbing, based in Melbourne, is seeking a Customer Service & Scheduling Coordinator to join our office team. You’ll handle incoming calls, book plumbing appointments, manage customer inquiries and coordinate technician schedules with a focus on delivering outstanding customer experiences.

You’ll work closely with the management team, receive onboarding and ongoing support, and have opportunities to grow as we expand our busy trade services operation in Melbourne.

Qualifications

• Proven excellence in customer service and phone communication.
• Experience scheduling, coordinating appointments and managing calendars.
• Strong administration skills with attention to detail.

Responsibilities

• Answering calls and booking plumbing appointments.
• Provide outstanding customer experience and manage inquiries.
• Coordinate customer bookings with technicians and schedules.
• Enter accurate job information into ServiceM8 and dashboards.
• Follow up on enquiries, quotes and existing customers.
• Support emails and day-to-day office operations.
• Assist in improving systems and processes as the business grows.

Skills

Customer service

Scheduling

Administration

Appointment setting

Phone skills

ServiceM8

Podium

Data entry

Tools

ServiceM8

Podium

Job description

Fast Direct Plumbing, based in Melbourne, is seeking a Customer Service & Scheduling Coordinator to join our office team. You’ll handle incoming calls, book plumbing appointments, manage customer inquiries and coordinate technician schedules with a focus on delivering outstanding customer experiences.

You’ll work closely with the management team, receive onboarding and ongoing support, and have opportunities to grow as we expand our busy trade services operation in Melbourne.