Service Coordinator -Overhead cranes

seek.com.au

Sydney

On-site

AUD 60,000 - 75,000

Full time

6 days ago

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Qualifications

Experience in demanding, fast-paced service industries in a coordinator role.
Strong MS Office proficiency and data entry.
Excellent communication and customer focus are essential.

Responsibilities

Daily coordination, dispatch and monitoring of inbound and outbound service calls.
Prioritise service calls and allocate to technicians.
Liaise with customers on job updates, invoices, scheduling and parts enquires.
Coordinate with service engineers on call status and updates.
Manage orders and quotes for spare parts.

Skills

Communication

Telephone skills

Coordination of technicians

Customer liaison

Diagnostic information gathering

Job description

Well established Lifting solutions organisation operating successfully in Australian market, with clients of varying size and demands. We manufacture and maintain material handling equipment with emphasis on overhead travelling cranes.

The business is experiencing rapid growth in the market and as a result services of a dedicated Service Coordinator is needed to increase the focus on the service branch of the business.

We are looking for…

As the Service Coordinator , you will be responsible for a variety of tasks, including:

Daily co-ordination, despatch and monitoring of inbound and outbound servicecalls
Priority call allocation for service customers
Liaising with customers regarding job updates, service invoice enquiries, scheduling installation times, parts enquires and assisting with all service related matters.
Liaising with service engineers regarding call status progress and updates
Ordering and quote management for spare parts
Assisting to collate and process all service dockets from service technicians
Work closely with the other team functions regarding parts ordering, warranty support and equipment sales and installations
Co-ordinating and scheduling preventative maintenance services
Provide accurate and timely reporting
Managing Technicians population, job placement, service bookings,
Liaising Service Manager and Sales Representative and distribution of staff to coordinate day to day activities of the Service Department

The Successful Applicant

Critically, the successful applicant will have experience operating within demanding and fast paced Service Industry in a Coordinator capacity, strong working knowledge MS office

Highly desirable – working knowledge

The following skill set will be required to succeed in the above position:

Excellent communication and telephone skills,
Experience in coordinating day to day activities of the technician population,
Ability to extract rudimentary diagnostic information from the customer to assist in technician trade selection,
Enthusiastic, personable and customer focused,
Ability to effectively liaise with customers, suppliers and staff to achieve preset objectives.