Service Supervisor

seek.com.au; Newcastle City Council; On-site; AUD 70,000 - 90,000; Full time

Job summary

seek.com.au is seeking a Service Supervisor to coordinate and oversee the service department in a fast-paced environment in Newcastle, NSW. You will manage dispatch, scheduling, invoicing, and technician coordination to ensure service delivery meets customer expectations.

The role requires excellent communication, solid MS Office skills, and the ability to liaise with customers, technicians and sales staff; prior supervisor experience in the service industry is highly desirable.

Qualifications

• Experience working in a demanding service industry in a supervisor role.
• Strong communication and telephone skills.
• Ability to coordinate day-to-day technician activities.

Responsibilities

• Daily co-ordination, dispatch and monitoring of inbound and outbound service calls.
• Prioritise and allocate service calls for customers.
• Liaise with customers on job updates, invoicing and scheduling installations.
• Coordinate with service technicians on call status and progress.
• Manage parts ordering, quotes and dockets from technicians.
• Collaborate with other teams on parts, warranty, sales and installations.
• Schedule preventative maintenance services and provide timely reports.
• Assist invoicing and staffing for service department activities.

Skills

MS Office

Customer service

Scheduling

Communication

Team coordination

Job description

Well established Lifting solutions organisation operating successfully in Australian market, with clients of varying size and demands. We manufacture and maintain material handling equipment.

The business is experiencing rapid growth in the market and as a result services of a dedicated Service supervisor is needed to increase the focus on the service branch of the business.

We are looking for...

As the Service Supervisor , you will be responsible for a variety of tasks, including:

• Daily co-ordination, dispatch and monitoring of inbound and outbound servicecalls
• Priority call allocation for service customers
• Liaising with customers regarding job updates, service invoice enquiries, scheduling installation times, parts enquires and assisting with all service related matters.
• Liaising with service Technicians regarding call status progress and updates
• Ordering and quote management for spare parts
• Assisting to collate and process all service dockets from service technicians
• Work closely with the other team functions regarding parts ordering, warranty support and equipment sales and installations
• Co-ordinating and scheduling preventative maintenance services
• Provide accurate and timely reporting
• Invoicing
• Managing Technicians population, job placement, service bookings,
• Liaising Service Manager and Sales Representative and distribution of staff to coordinate day to day activities of the Service Department

The Successful Applicant

Critically, the successful applicant will have experience operating within demanding and fast paced Service Industry in a supervisor capacity, strong working knowledge MS office

Highly desirable – working knowledge

The following skill set will be required to succeed in the above position:

• Excellent communication and telephone skills,
• Experience in coordinating day to day activities of the technician population,
• Ability to extract rudimentary diagnostic information from the customer to assist in technician trade selection,
• Enthusiastic, personable and customer focused,
• Ability to effectively liaise with customers, suppliers and staff to achieve preset objectives.