Service Scheduler

Arena Consultants; Sydney; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Friendly environment

Family-focused culture

Job summary

Arena Consultants is seeking a Service Coordinator / Scheduler in Sydney to support our growing electrical installation and service team. You will coordinate service plans, schedules and resources, ensuring accurate information and timely delivery for customers.

We value a calm, proactive communicator with strong organization and analytical skills, capable of handling high call volumes while maintaining quality.

Qualifications

• Experience handling high volume calls in a busy environment.
• Strong time management and organizational abilities.
• Ability to prioritize tasks and meet deadlines under pressure.
• Calm demeanor when dealing with customers.
• Proactive data gathering from key sources.
• Analytical mindset with problem-solving skills.
• Excellent attention to detail and accuracy.

Responsibilities

• Liaise with customers, site staff and supervisors to ensure information is correct.
• Create/update/prioritise job plans and maintenance schedules in works management system Sim-pro.
• Identify and coordinate resources including labour for efficient work.
• Review the work delivery forecast with managers/supervisors.
• Prepare and/or process ad hoc reports as required.

Skills

Call center

Time management

Organization skills

Prioritization

Calm under pressure

Proactive information gathering

Analytical thinking

Attention to detail

Ambition

Customer service

Tools

Sim-pro

Job description

We require a Service Coordinator / Scheduler for our fast-growing electrical installation & service company in Australia. Our products blend practicality and designed to offer the best in quality and finish.

Due to our rapid expansion, we are in need of a Service Coordinator / Scheduler who can help ensure our high standards of work ethic and customer service continue.

The role

As a member of our 3-person team scheduling division you will be responsible for service team scheduling and job management to ensure successful business outcomes. Your previous telephone experience and attention to detail will ensure smooth workflow and positive outcomes.

Your responsibilities

Liaise with customers, site staff and supervisors to ensure all information is correct

Create/update/prioritise job plans and maintenance schedules in works management system Sim-pro.

Identify and coordinate all resources required including labour to perform work in an efficient and cost-conscious manner.

Review the work delivery forecast in conjunction with managers/supervisors

Prepare and/or process ad hoc reports as required.

The person

Demonstrated experience in a call center environment or dealing with high volume of calls.

Demonstrated time management and organization skills with the ability to prioritize and complete tasks with competing deadlines.

Ability to remain calm with customers.

Proactive approach to gathering and collating information from key sources.

Lateral thinker with well-developed analytical and pro-active problems solving skills.

Excellent attention to detail

Ambition to build your career in a dynamic organisation and growing industry

Excellent salary of up to $85K base

Opportunity to join a growing industry with an innovative and ambitious company

Friendly, dynamic and family-focused environment