Field Service Coordinator

Hoban Recruitment; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Hoban Recruitment is seeking an experienced Field Service Coordinator for a Sydney-based role that manages servicing, breakdowns and warranty work on mobile earthmoving equipment. You’ll coordinate a small team of technicians and be the primary contact for customer enquiries, supported by the Service Manager.

This role suits a former technician transitioning off the tools into an office environment, keeping machinery knowledge while coordinating schedules and costs.

Qualifications

• Experience as a Field Service Coordinator or similar role in heavy equipment.
• Trade background in mobile plant, earthmoving or industrial mechanics.
• Strong fault-finding and diagnostic capabilities.
• Knowledge of civil construction machinery and service processes.

Responsibilities

• Be the first point of contact for service-related customer enquiries
• Coordinate servicing, breakdowns, repairs and preventative maintenance
• Allocate work to six workshop and field-service technicians
• Prioritise urgent breakdowns and adjust schedules as needed
• Provide technical support and assist with machinery fault diagnosis
• Open, monitor and close workshop and field-service jobs
• Prepare purchase orders, job documentation, invoices and service reports
• Monitor work in progress, technician utilisation and costs
• Prepare and submit warranty claims in accordance with OEM requirements

Skills

Field service coordination

Fault diagnosis

Customer service / communication

Education

Trade qualification in mobile plant / heavy vehicle / earthmoving

Tools

Hydraulic systems

Electrical systems

Pneumatic systems

Job description

Are you an experienced heavy-equipment technician ready to get off the tools and move into an office-based coordination role?

We’re looking for a technically capable and solutions-focused Field Service Coordinator to coordinate servicing, breakdowns, repairs and warranty work for mobile earthmoving and construction equipment.

This is a fast-paced position with regular overtime available. You’ll be the first point of contact for service-related customer enquiries, supported by the Service Manager, Service Coordinator and Leading Hand.

About the Company

Our client is an established provider of heavy machinery and equipment solutions, delivering equipment sales, servicing, repairs and technical support to customers across the civil construction and earthmoving industries.

About the role

You’ll coordinate the daily activities of approximately six workshop and field-service technicians.

You’ll receive customer enquiries, assess the urgency of breakdowns and repairs, open service jobs and allocate technicians based on customer priorities, location and availability. You’ll also monitor work in progress, prepare invoices and warranty claims, and keep customers informed throughout the repair process.

This position would suit an experienced technician looking to transition from the tools into an office-based role while continuing to use their machinery knowledge and diagnostic experience.
We’re looking for someone who finds solutions rather than roadblocks and can remain organised when priorities change throughout the day.

Key Responsibilities

• Act as the first point of contact for service-related customer enquiries
• Coordinate servicing, breakdowns, repairs and preventative maintenance
• Allocate work to approximately six workshop and field-service technicians
• Prioritise urgent breakdowns and adjust schedules as operational requirements change
• Provide technical support and assist with machinery fault diagnosis
• Open, monitor and close workshop and field-service jobs
• Prepare purchase orders, job documentation, invoices and service reports
• Monitor work in progress, technician utilisation, job costs and completion timeframes
• Prepare and submit warranty claims in accordance with OEM and dealership requirements

Machinery Experience

Relevant machinery knowledge may include:

• Mini and large excavators
• Wheel loaders
• Skid steers and compact track loaders
• Rollers and compaction equipment
• Articulated dump trucks and site dumpers
• Dozers and motor graders
• Crushers, screens and associated attachments

Experience with brands such as Hyundai, Airman, Ammann, Rokbak or Bergmann would be highly regarded. Comparable experience with Hitachi, Komatsu, CAT, Volvo CE, Kobelco, JCB, Kubota, Takeuchi, Case, New Holland or Bobcat is also relevant.

About You

• Experience as a Service Coordinator, Field Service Coordinator, Workshop Controller, Leading Hand or senior technician
• A trade background in mobile plant, heavy vehicle, earthmoving or industrial mechanics
• Strong knowledge of civil construction and earthmoving machinery
• Experience coordinating field technicians and allocating breakdown and repair work
• Knowledge of hydraulic, pneumatic and electrical systems
• Strong fault-finding and diagnostic capability
• Experience with warranty claims and OEM or dealership processes
• Understanding of invoicing, job costing and work-in-progress management

Candidates from an OEM, authorised equipment dealership, plant-hire business or civil construction equipment company will be highly regarded.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.