Field Service Coordinator

Hoban; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Hoban in Sydney is seeking an experienced heavy-equipment technician to move into a Field Service Coordinator role. You will coordinate servicing, breakdowns, repairs and warranty work for mobile earthmoving and construction equipment, acting as the first point of contact for service inquiries.

You’ll oversee about six technicians, allocate work by priority and location, monitor work in progress and handle invoices and warranty claims while keeping customers informed throughout the repair

Qualifications

• Experience as a Service Coordinator, Field Service Coordinator, Workshop Controller, Leading Hand or senior technician.
• Trade background in mobile plant, heavy vehicle, earthmoving or industrial mechanics.
• Strong knowledge of civil construction and earthmoving machinery.
• Experience coordinating field technicians and allocating breakdown and repair work.
• Knowledge of hydraulic, pneumatic and electrical systems.
• Strong fault-finding and diagnostic capability.
• Experience with warranty claims and OEM or dealership processes.
• Understanding of invoicing, job costing and work-in-progress management.

Responsibilities

• Act as the first point of contact for service-related customer enquiries
• Coordinate servicing, breakdowns, repairs and preventative maintenance
• Allocate work to approximately six workshop and field-service technicians
• Prioritise urgent breakdowns and adjust schedules as operational requirements change
• Provide technical support and assist with machinery fault diagnosis
• Open, monitor and close workshop and field-service jobs
• Prepare purchase orders, job documentation, invoices and service reports
• Monitor work in progress, technician utilisation, job costs and completion timeframes
• Prepare and submit warranty claims in accordance with OEM and dealership requirements

Skills

Field Service Coordination

Technical background

Diagnostic skills

Education

Trade qualification

Job description

Are you an experienced heavy-equipment technician ready to get off the tools and move into an office-based coordination role?

We’re looking for a technically capable and solutions-focused Field Service Coordinator to coordinate servicing, breakdowns, repairs and warranty work for mobile earthmoving and construction equipment.

This is a fast-paced position with regular overtime available. You’ll be the first point of contact for service-related customer enquiries, supported by the Service Manager, Service Coordinator and Leading Hand.

About the Company

Our client is an established provider of heavy machinery and equipment solutions, delivering equipment sales, servicing, repairs and technical support to customers across the civil construction and earthmoving industries.

About the role

You’ll coordinate the daily activities of approximately six workshop and field-service technicians.

You’ll receive customer enquiries, assess the urgency of breakdowns and repairs, open service jobs and allocate technicians based on customer priorities, location and availability. You’ll also monitor work in progress, prepare invoices and warranty claims, and keep customers informed throughout the repair process.

This position would suit an experienced technician looking to transition from the tools into an office-based role while continuing to use their machinery knowledge and diagnostic experience.
We’re looking for someone who finds solutions rather than roadblocks and can remain organised when priorities change throughout the day.

Key Responsibilities

• Act as the first point of contact for service-related customer enquiries
• Coordinate servicing, breakdowns, repairs and preventative maintenance
• Allocate work to approximately six workshop and field-service technicians
• Prioritise urgent breakdowns and adjust schedules as operational requirements change
• Provide technical support and assist with machinery fault diagnosis
• Open, monitor and close workshop and field-service jobs
• Prepare purchase orders, job documentation, invoices and service reports
• Monitor work in progress, technician utilisation, job costs and completion timeframes
• Prepare and submit warranty claims in accordance with OEM and dealership requirements

Machinery Experience

Relevant machinery knowledge may include:

• Mini and large excavators
• Wheel loaders
• Skid steers and compact track loaders
• Rollers and compaction equipment
• Articulated dump trucks and site dumpers
• Dozers and motor graders
• Crushers, screens and associated attachments

Experience with brands such as Hyundai, Airman, Ammann, Rokbak or Bergmann would be highly regarded. Comparable experience with Hitachi, Komatsu, CAT, Volvo CE, Kobelco, JCB, Kubota, Takeuchi, Case, New Holland or Bobcat is also relevant.

About You

• Experience as a Service Coordinator, Field Service Coordinator, Workshop Controller, Leading Hand or senior technician
• A trade background in mobile plant, heavy vehicle, earthmoving or industrial mechanics
• Strong knowledge of civil construction and earthmoving machinery
• Experience coordinating field technicians and allocating breakdown and repair work
• Knowledge of hydraulic, pneumatic and electrical systems
• Strong fault-finding and diagnostic capability
• Experience with warranty claims and OEM or dealership processes
• Understanding of invoicing, job costing and work-in-progress management

Candidates from an OEM, authorised equipment dealership, plant-hire business or civil construction equipment company will be highly regarded.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.