Customer Service & Dispatch Coordinator

Motion Apac; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Market-aligned salary reviews

Retail discounts

Bonus incentives

Uniforms supplied

Parental leave top-up

Wellbeing program

Good to Give Leave Day

Job summary

Motion Australia is seeking a friendly and organised Customer Service & Dispatch Administrator to join our South Dandenong team. You will coordinate customer orders, dispatch activities, and inbound goods processing while collaborating with warehousing and courier partners.

The role suits someone with customer service, administration, or warehouse experience who enjoys hands-on work and supporting office tasks. A positive, team-focused attitude is essential.

Qualifications

• Previous experience in customer service, administration, retail, or warehouse support.
• Comfortable working in both an office and warehouse environment.
• Strong attention to detail and basic numerical skills.
• Good organisational skills and ability to prioritise tasks.
• Confident communication skills (written and verbal).
• Basic to intermediate MS Office skills.
• Experience with ERP or inventory systems (desirable but not essential).
• Valid driver’s licence (preferred).
• Positive, reliable, and team-focused attitude.

Responsibilities

• Process customer orders and enter data accurately into internal systems.
• Assist with coordinating dispatch and booking freight with couriers.
• Support picking, packing, and preparing orders for shipment when required.
• Check and receipting inbound goods into the system.
• Allocate and update inventory records.
• Provide phone and email support to customers and internal teams.
• Assist the sales team with general administrative tasks.
• Maintain accurate documentation and records.
• Follow all workplace health, safety, and environmental procedures.

Job description

Motion Australia is seeking a friendly and organised Customer Service & Dispatch Administrator to join our South Dandenong team. You will coordinate customer orders, dispatch activities, and inbound goods processing while collaborating with warehousing and courier partners.

The role suits someone with customer service, administration, or warehouse experience who enjoys hands-on work and supporting office tasks. A positive, team-focused attitude is essential.