Service Coordinator - Client Ops & Scheduling (Newcastle)

Grosvenor Engineering Group; Newcastle City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Grosvenor Engineering Group is seeking a Service Coordinator to join our Newcastle team. You will manage daily administration, schedule work, and support clients and technicians across our ANZ network.

The role involves maintaining portals, invoicing, and coordinating subcontractor admin with monthly reporting. Applicants with strong communication, time management and a proactive customer-care mindset are encouraged to apply.

Qualifications

• Minimum 1 year in a customer service role.
• Familiarity with service industry helpful.
• Strong communication skills and willingness to learn.

Responsibilities

• Schedule daily work and manage client calls and purchase orders.
• Maintain client portals, generate invoicing and work orders to meet KPIs.
• Coordinate subcontractor administration and support with monthly reporting.
• Handle inbound calls from clients and technicians.

Job description

Grosvenor Engineering Group is seeking a Service Coordinator to join our Newcastle team. You will manage daily administration, schedule work, and support clients and technicians across our ANZ network.

The role involves maintaining portals, invoicing, and coordinating subcontractor admin with monthly reporting. Applicants with strong communication, time management and a proactive customer-care mindset are encouraged to apply.