Service Coordinator - HVAC (10 Month Fixed Term Contract)

GEG ELMO; Sunshine Coast Regional; On-site; AUD 60,000 - 80,000; Part time

Job summary

Grosvenor Engineering Group is seeking a Service Coordinator in Nambour for a 10 month fixed term contract. You will manage daily administration, schedule work, and maintain client portals while coordinating subcontractor administration to support KPI-driven outcomes.

The role requires strong customer service skills, MS Word/Excel/Outlook proficiency, and excellent communication with a proactive, detail-focused approach. Graduates are encouraged to apply.

Qualifications

• Experience in customer service roles.
• Exposure to HVAC service is a plus but not essential.
• Proficient with MS Word, Excel and Outlook.
• Strong communication and responsive client service mindset.
• Good time management and attention to detail.

Responsibilities

• Manage daily administration activities such as scheduling work and handling client calls.
• Maintain client portals and generate invoicing and work orders to meet KPIs.
• Coordinate subcontractor administration and monthly reporting.
• Handle inbound calls from clients and technicians.

Skills

Customer service

HVAC exposure

MS Word

Excel

Outlook

Communication

Time management

Attention to detail

Proactive

Graduate friendly

Tools

MS Word

Excel

Outlook

Job description

Job Type: Contract

Location: Sunshine Coast

Job Category: Administration

Grosvenor Engineering Group are trusted building services partner to leading property portfolios across ANZ. We are passionate about delivering outcomes and long-term value for building owners, managers and their occupants.

With a footprint of 21 branches across Australia and New Zealand, our clients are supported by a workforce of over 830 employees which include specialist engineers, technicians, project managers, estimators, site personnel and service specialists.

Due to continued growth, we are seeking a Service Coordinator to join our team inNambour for a 10 month fixed term contract.

Job Description

The Role:

• Manage daily administration activities i.e. scheduling work, managing client calls and purchase orders.
• Maintain client portals, generate invoicing and work orders in order to meet client KPIs
• Coordinate subcontractor administration and support with monthly reporting
• Manage inbound calls from clients and technicians.

Desired Skills and Experience

Selection Criteria:

• Previous experience working in a customer service based role
• Ideally has exposure in the HVAC Service industry - however not essential
• Confident with technology and can work within complex in house systems, including MS Word, Excel and Outlook
• Willingness to learn, with excellent communication skills
• Strongtime management skills and attention to detail
• Possess a positive, proactive customer focused approach
• Graduates encouraged to apply, with training facilitated for the right candidate

Why Grosvenor?

Apart from a competitive salary, the ability to expand your career through on-going professional development, we have awesome perks. Add this to the great culture that comes with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients!