Service Coordinator

Compact Home Lifts Pty Ltd.; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Wellbeing allowance

Birthday voucher

Job summary

Compact Home Lifts Pty Ltd. in Rosebery, Sydney, is seeking a Service Coordinator to be the first point of contact for service support. You will manage technician schedules, handle inquiries, and ensure customers feel looked after from routine service to urgent call-outs.

This hands-on role requires strong organisation, clear communication, and attention to invoices and records. You will join a growing service team in a stable, full-time position with opportunities to develop your skills.

Qualifications

• Strong organisational skills with ability to juggle multiple enquiries and priorities at once.
• Excellent verbal and written communication with a genuine customer-first approach.
• A positive, solutions-focused mindset that stays calm and courteous in every conversation.
• Experience with job management or scheduling software, or a real willingness to learn ours.
• A sharp eye for detail, especially with invoicing, scheduling and record keeping.

Responsibilities

• Being the primary contact for customer calls and enquiries, prioritising requests and assigning them to the right technician
• Scheduling technician visits, from routine maintenance to urgent call-outs
• Managing high call volumes efficiently, staying calm and courteous
• Keeping customers updated and following up until every job is resolved
• Handling complaints from first contact through to resolution
• Preparing accurate, timely invoices for completed work

Skills

Organisational skills

Communication

Customer-first mindset

Attention to invoicing/records

Problem solving

Tools

Scheduling software

Job description

About us

Compact Home Lifts helps Australians live independently and safely in their homes. Alongside Next Level Elevators, we're a well-established, growing business in the lift industry, providing quality lifts and service to our customers. Join our growing Service team, based on-site in Rosebery.

About the role

As our Service Coordinator, you're the first person customers speak to when they need service support. You'll keep technician schedules running smoothly, resolve enquiries quickly, and make sure every customer feels looked after, from a routine service to an urgent call-out. It's a busy, varied role at the centre of our service team, covering both of our brands.

What you'll be doing

• Being the primary contact for customer calls and enquiries, prioritising requests and assigning them to the right technician
• Scheduling technician visits, from routine maintenance to urgent call-outs
• Managing high call volumes efficiently, staying calm and courteous
• Keeping customers updated and following up until every job is resolved
• Handling complaints from first contact through to resolution
• Preparing accurate, timely invoices for completed work

What we're looking for

• Strong organisational skills and the ability to juggle multiple enquiries and priorities at once
• Excellent verbal and written communication with a genuine customer-first approach
• A positive, solutions-focused mindset that stays calm and courteous in every conversation
• Experience with job management or scheduling software, or a real willingness to learn ours
• A sharp eye for detail, especially with invoicing, scheduling and record keeping

Why join us

• Stable, full-time permanent work within a growing business
• A supportive team and opportunities to develop your skills
• Annual $250 wellbeing allowance & $50 birthday voucher