ON HOLD

General Services Group

City of Brisbane

On-site

AUD 65,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Permanent, full-time

Mon-Fri with early finish Fridays

No weekend work

On-site training

Supportive team

Job summary

Lift Care Services & Machinery Services Australia is seeking an experienced Service Coordinator/Service Advisor to join our Sumner team. You’ll take ownership of daily service operations, coordinating service, repair and inspection jobs from first call through to invoicing, with a focus on wheelchair-access lifters and related equipment.

You’ll work with a friendly office team, supported by experienced technicians and management.

Qualifications

Experience in service-advising, service-coordination or workshop control.
Dealership, automotive, mechanical workshop or field-service experience.
Strong scheduling and organisational skills.
Excellent customer service and communication.
Ability to manage multiple jobs with attention to detail.
Experience preparing quotations and reviewing paperwork.
Good computer and administrative skills.
Reliable follow-through and ownership.
Solutions-focused approach.
Experience with Simpro or similar job-management software is advantageous.

Responsibilities

Coordinate service, repair and inspection jobs from the first customer call through to completion and invoicing.
Respond to customer service and repair enquiries.
Book and schedule field technicians and workshop jobs.
Coordinate daily workloads, travel and job priorities.
Confirm job requirements and prepare technician instructions.
Prepare quotations and obtain customer approvals.
Keep customers informed throughout their jobs.
Arrange parts, suppliers and subcontractors.
Review technician notes, timesheets, photographs and reports.
Follow up outstanding approvals, paperwork and information.
Prepare completed jobs for invoicing and closure.
Maintain accurate customer, vehicle, equipment and job records.
Help improve scheduling, job flow and customer-service processes.

Skills

Service-advising

Service-coordination

Workshop-control

Dealership experience

Automotive servicing

Scheduling

Customer service

Communication

Quotations

Administrative skills

Tools

Simpro

Job description

Lift Care Services & Machinery Services Australia
Sumner, Brisbane | Full-time | Monday to Friday

Service Coordinator / Service Advisor

Early Friday Finish & No Weekends

Ready to take your service-advisor skills somewhere new?

You're an experienced dealership Service Advisor, Service Coordinator or Workshop Controller, you already have the skills we need: looking after customers, organising technicians, managing priorities and making sure jobs are followed through properly.

Lift Care Services and Machinery Services Australia are looking for a capable, personable and highly organised coordinator to take ownership of our daily service operations.

A major part of our work involves wheelchair-access lifters fitted to vehicles used by individuals, families, aged-care providers and disability-service organisations. We also support construction companies, commercial fleets, government departments and vehicle-leasing companies.

You don’t need experience with our particular equipment. Your customer service, organisation and follow-through matter most—our experienced technicians handle the technical work, and we'll provide the product and system training you need.

What you'll be doing

You'll coordinate service, repair and inspection jobs from the first customer call through to completion and invoicing.

Your responsibilities will include:

Responding to customer service and repair enquiries
Booking and scheduling field technicians and workshop jobs
Coordinating daily workloads, travel and job priorities
Confirming job requirements and preparing clear technician instructions
Preparing quotations and obtaining customer approvals
Keeping customers informed throughout their jobs
Arranging parts, suppliers and subcontractors
Reviewing technician notes, timesheets, photographs and reports
Following up outstanding approvals, paperwork and information
Preparing completed jobs for invoicing and prompt closure
Maintaining accurate customer, vehicle, equipment and job records
Helping improve scheduling, job flow and customer-service processes

Who we're looking for

You'll be someone who enjoys helping customers, stays calm when priorities change and takes satisfaction in keeping everything organised.

You will ideally bring:

Service-advising, service-coordination or workshop-control experience
Dealership, automotive, mechanical workshop, equipment-hire or field-service experience
Strong scheduling and organisational skills
Excellent customer service and communication
Confidence working with customers, technicians and suppliers
The ability to manage multiple jobs without losing track of the details
Experience preparing quotations and reviewing job paperwork
Good computer and administrative skills
Reliable follow-through and a strong sense of ownership
A practical, positive and solutions-focused approach

Experience with Simpro or another job-management system would be highly regarded but is not essential.

Mechanical or technical knowledge would also be helpful, particularly experience with automotive servicing, hydraulics, vehicle-mounted equipment, access equipment, EWPs or machinery. However, you do not need to be a mechanic or know our products-that is what our experienced technicians are there for.

A genuinely supportive workplace

You'll join a friendly office team that helps coordinate the other businesses within our group.

Service coordination and accounts work together in the same open-plan office, so support is close at hand and information is shared quickly. You'll have ownership of your role without being left to manage everything alone.

We're a practical, cooperative team where people help one another and work together to keep customers looked after and jobs moving.

What's on offer