service coordinator

HR Partners; Sydney; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Randstad Australia seeks a warm, customer-focused Customer Care Specialist / Service Coordinator to join our Ingleburn-based service team in a full-time, on-site capacity. You will engage customers, retail partners and service agents via phone, email and face-to-face interactions.

You will apply empathetic listening, resolve enquiries, coordinate repairs and replacements, and collaborate with technicians, spare parts and administrative staff. On-site training and a supportive team await.

Qualifications

• Empathetic communication: listen, validate and connect with people.
• Conflict resolution: calm, diplomatic handling of complaints.
• Organisational skills: multi-tasking in a dynamic environment.
• Customer service experience: relevant service department background.
• Technical aptitude with AS400 and MS Office tools.

Responsabilités

• Warm Customer Care: Answer phone and written enquiries with care and patience.
• Relationship & Liaison: Collaborate with technicians, spare parts, sales, retailers and admins.
• Proactive Problem Solving: Update customers on repair progress and coordinate replacements.
• Continuous Growth: Participate in team training and skill development programs.
• Team Harmony: Foster an inclusive, supportive office culture.

Connaissances

Empathetic communication

Conflict resolution

Organisational skills

Customer service experience

AS400 knowledge

Microsoft Office

Outils

AS400

Microsoft Office

Description du poste

Founded in 1948 in Northern Italy, our iconic, family-owned brand has grown into a global household name celebrated for elegance, design, and exceptional craftsmanship. Established in Australia for decades, we pride ourselves on creating beautiful, high-end cooking and kitchen appliances that bring warmth and style into the heart of the home.

We foster a supportive, collaborative, and caring work environment where community, empathy, and relationships matter. Based full-time in our welcoming Ingleburn office, you will be part of a vibrant, in-person team where connecting, supporting one another, and sharing success happen every day.

About Us

Founded in 1948 in Northern Italy, our iconic, family-owned brand has grown into a global household name celebrated for elegance, design, and exceptional craftsmanship. Established in Australia for decades, we pride ourselves on creating beautiful, high-end cooking and kitchen appliances that bring warmth and style into the heart of the home. We foster a supportive, collaborative, and caring work environment where community, empathy, and relationships matter. Based full-time in our welcoming Ingleburn office, you will be part of a vibrant, in-person team where connecting, supporting one another, and sharing success happen every day.

About the Role

We are seeking a warm, customer-focused, and collaborative Customer Care Specialist / Service Coordinator to join our close-knit service team in Ingleburn 5 days a week for 12 months. In this multi-faceted role, you will act as a welcoming brand ambassador, caring for our valued customers, retail partners, and service agents through phone, email, and face-to-face interactions.

You will combine your strong empathetic listening skills with thoughtful problem-solving to build trust, resolve enquiries, and ensure every customer feels valued and supported.

Key Responsibilities & How You'll Make an Impact

• Warm Customer Care: Answer phone and written enquiries with care, patience, and attention to detail, conducting gentle investigations to find the best solutions.
• Relationship & Liaison: Build collaborative relationships with our technicians, spare parts department, sales representatives, retailers, couriers, and internal administrative staff.
• Proactive Problem Solving: Update customers with care regarding repair progress, liaise with consumer support bodies when needed, and coordinate product replacements thoughtfully.
• Continuous Growth: Enthusiastically participate in team training and skill development programs.
• Team Harmony: Foster an inclusive, flexible, and supportive team spirit in our office, communicating clearly and kindly across all departments.

What Success Looks Like in This Role

• Maintaining a responsive, attentive approach to customer calls and emails (aiming for prompt responses within 24 hours).
• Ensuring administrative work, order processing, and rebooks are managed with care and accuracy in a timely manner.

What You Bring to the Team

• Empathetic Communication: Exceptional verbal and written communication skills with a natural ability to listen, validate, and connect with people.
• Conflict Resolution Skills: A gentle, calm, and diplomatic approach to handling complaints and de-escalating challenging situations.
• Organisational Flair: Excellent time management skills with a talent for multi-tasking and staying organised in a dynamic environment.
• Relevant Experience: Previous experience in a customer service or service department environment.
• Technical Aptitude: Intermediate Microsoft Office skills, with experience using AS400 (or a strong willingness and aptitude to learn).
• Positive Energy: A highly motivated, supportive, and flexible team player who enjoys working on-site full-time alongside a supportive team.

Why Join Us?

• Become part of a globally renowned premium lifestyle brand with a rich family heritage.
• A welcoming, inclusive, and collaborative in-office work culture in Ingleburn that values your voice and well-being.
• Comprehensive training and ongoing support to help you shine in your role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.