Sales & Operations Coordinator

Next Level Elevators Pty Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Next Level Elevators Pty Ltd in Rosebery, NSW is seeking a Sales & Operations Coordinator to join our NSW team. You’ll manage the customer journey from enquiry to handover, coordinate CRM activity, and support both sales and operations teams.

Ideal candidates will have 3+ years in sales support or a similar role, strong communication skills, and excellent organisational ability. This full‑time role is based onsite in Rosebery, with day‑to‑day office responsibilities and customer facing duties.

Qualifications

• 3+ years' experience in sales support or a coordination role.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Confident with Microsoft Office, including Excel.
• Experience using a CRM or similar business system.
• Ability to manage multiple priorities in a busy environment.
• Proactive, positive and team‑focused approach.
• Experience in construction/building services/manufacturing is advantageous; Simpro experience helpful.

Responsibilities

• Be the welcoming first point of contact for customers by phone, email, online and in our Rosebery showroom.
• Manage incoming enquiries, qualify leads and allocate them to the appropriate sales consultant.
• Maintain accurate CRM records and follow up outstanding and aged enquiries.
• Support the sales team with sales closure, order processing and invoicing.
• Coordinate project drawings, approvals and revisions.
• Track project stages and help keep key actions on schedule.
• Coordinate handover of sold projects to production and procurement.
• Provide general sales and administrative support to the NSW team.
• Help with front‑of‑house and the smooth day‑to‑day running of the Rosebery office.

Skills

Sales coordination

Customer service

Attention to detail

Microsoft Office

CRM software

Tools

Simpro

CRM system

Job description

Are you highly organised, great with customers and someone who enjoys keeping things moving behind the scenes?

Next Level Elevators is looking for a Sales & Operations Coordinator to join our NSW team in Rosebery.

Sitting at the heart of our sales operation, you'll help manage the customer journey from first enquiry through to project handover. You'll coordinate customer enquiries, sales administration and CRM activity, while working closely with our sales and operational teams.

This is a varied, hands‑on role for someone who enjoys taking ownership, keeping on top of the detail and making sure customers and colleagues have what they need, when they need it.

About the role

Are you highly organised, great with customers and someone who enjoys keeping things moving behind the scenes?

Next Level Elevators is looking for a Sales & Operations Coordinator to join our NSW team in Rosebery.

Sitting at the heart of our sales operation, you'll help manage the customer journey from first enquiry through to project handover. You'll coordinate customer enquiries, sales administration and CRM activity, while working closely with our sales and operational teams.

This is a varied, hands‑on role for someone who enjoys taking ownership, keeping on top of the detail and making sure customers and colleagues have what they need, when they need it.

What you'll be doing

• Be a welcoming first point of contact for customers by phone, email, online and in our Rosebery showroom

• Manage incoming enquiries, qualify leads and allocate them to the appropriate sales consultant

• Maintain accurate CRM records and follow up outstanding and aged enquiries

• Support the sales team with sales closure, order processing and invoicing

• Coordinate project drawings, approvals and revisions

• Track project stages and help keep key actions on schedule

• Coordinate handover of sold projects to production and procurement

• Provide general sales and administrative support to the NSW team

• Help with front‑of‑house and the smooth day‑to‑day running of the Rosebery office

About you

We're looking for someone who is organised, confident with customers and comfortable juggling multiple priorities. You'll enjoy following things through, spotting what's missing and making sure nothing falls through the cracks.

You'll ideally bring:

• 3+ years' experience in sales support, sales administration or a similar coordination role

• Strong customer service and communication skills

• Excellent organisation and attention to detail

• Confidence using Microsoft Office, including Excel

• Experience using a CRM or similar business system

• The ability to manage multiple priorities in a busy environment

• A proactive, positive and team‑focused approach

Experience in construction, building services, manufacturing or a related industry would be an advantage, but isn't essential. Simpro experience would also be helpful.

Why join Next Level Elevators?

You'll be joining a growing Australian business in a role with plenty of variety and the opportunity to work across different parts of the customer and sales process.

This is a full‑time, 40‑hour-per‑week position based onsite in Rosebery, Monday to Friday.