Service Coordination Specialist - Lifts & Customer Support

Compact Home Lifts Pty Ltd.; Sydney; Presencial; AUD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing allowance

Birthday voucher

Descripción de la vacante

Compact Home Lifts Pty Ltd. in Rosebery, Sydney, is seeking a Service Coordinator to be the first point of contact for service support. You will manage technician schedules, handle inquiries, and ensure customers feel looked after from routine service to urgent call-outs.

This hands-on role requires strong organisation, clear communication, and attention to invoices and records. You will join a growing service team in a stable, full-time position with opportunities to develop your skills.

Formación

• Strong organisational skills with ability to juggle multiple enquiries and priorities at once.
• Excellent verbal and written communication with a genuine customer-first approach.
• A positive, solutions-focused mindset that stays calm and courteous in every conversation.
• Experience with job management or scheduling software, or a real willingness to learn ours.
• A sharp eye for detail, especially with invoicing, scheduling and record keeping.

Responsabilidades

• Being the primary contact for customer calls and enquiries, prioritising requests and assigning them to the right technician
• Scheduling technician visits, from routine maintenance to urgent call-outs
• Managing high call volumes efficiently, staying calm and courteous
• Keeping customers updated and following up until every job is resolved
• Handling complaints from first contact through to resolution
• Preparing accurate, timely invoices for completed work

Conocimientos

Organisational skills

Communication

Customer-first mindset

Attention to invoicing/records

Problem solving

Herramientas

Scheduling software

Descripción del empleo

Compact Home Lifts Pty Ltd. in Rosebery, Sydney, is seeking a Service Coordinator to be the first point of contact for service support. You will manage technician schedules, handle inquiries, and ensure customers feel looked after from routine service to urgent call-outs.

This hands-on role requires strong organisation, clear communication, and attention to invoices and records. You will join a growing service team in a stable, full-time position with opportunities to develop your skills.