Service Coordinator

Agrifac Australia; Horsham; Sur place; AUD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Company car / car allowance

Flexible work arrangements

Leadership role

Leading technology

Résumé du poste

Agrifac Australia invites a results‑driven Service Coordinator to lead the Horsham service operations, driving efficiency, safety, and exceptional customer outcomes.

You will oversee workshop management, coordinate parts and field service, manage a small team, and ensure WHS compliance while building strong relationships with customers and suppliers.

Qualifications

• Mechanical or electrical trade qualification or tertiary education in a relevant field.
• Minimum 3 years’ experience in a Service Coordinator or similar customer service, scheduling, or operational support role.
• Proven management experience in agricultural machinery, automotive, or heavy equipment industries.
• Strong understanding of service operations, workshop management, and parts coordination.
• Demonstrated ability to manage teams and drive performance.
• Experience in customer service, conflict resolution, and relationship management.
• Strong financial and operational acumen.
• Commercially minded with the ability to manage budgets and KPIs.
• Experience with ERP / DMS systems (AUTO‑IT / Equip highly regarded).
• Strong organisational skills with the ability to prioritise tasks and manage competing demands.
• High attention to detail with strong written and verbal communication.

Responsabilités

• Lead and coordinate workshop and service operations in close collaboration with the parts, inventory and supply chain, and product support teams.
• Manage a small service team to complete onsite repairs, routine preventative and corrective maintenance, product delivery inspections, and product upgrades, while overseeing workflow, scheduling, and work‑in‑progress (WIP) to meet deadlines.
• Drive customer satisfaction through responsive and professional service by handling escalated enquiries and resolving issues effectively.
• Monitor service financials, including invoicing, warranty claims, servicing costs, and KPIs.
• Oversee parts inventory and availability for service jobs through close liaison with the inventory and supply chain team.
• Lead, coach, and develop a high‑performing team.
• Take accountability for Work Health & Safety (WHS) at the site by ensuring a safe working environment through effective hazard identification and risk control, maintaining compliance with site inductions, incident reporting, and legislative requirements, and promoting a strong safety culture where team members understand and follow safe work practices.
• Identify opportunities to improve performance and grow the business.
• Oversee and supervise apprenticeship training including a willingness to complete hands‑on work as required.

Connaissances

Leadership

Customer service

Budgeting

KPIs

Formation

Mechanical or electrical trade qualification

Tertiary education in a relevant field

Outils

AUTO-IT

Equip

Description du poste

Agrifac Australia designs and manufactures advanced, self‑propelled sprayers, with European headquarters in the Netherlands. We support a rapidly growing customer base across regional Australia, with operations in Victoria, Western Australia, South Australia and New South Wales.

We are passionate about delivering innovative, high‑performance machinery that helps Australian growers improve productivity, efficiency, and sustainability.

Over the past five years, Agrifac Australia has grown rapidly, securing market share in a highly competitive sector. As part of this growth, we are seeking an experienced and motivated Service Coordinator to lead our Horsham operation, overseeing our service operations.

This is a hands‑on leadership role focused on driving operational efficiency, customer satisfaction, and strong financial performance within a fast‑paced agricultural machinery environment. In addition, the position carries management responsibility of the branch, providing site leadership, operational oversight, and Work Health & Safety (WHS) accountability. In this capacity, the role acts as the designated responsible person for WHS at the site, ensuring risks are identified, controlled, and managed in accordance with legislative requirements.

Our people are our greatest asset. We are a supportive, forward‑thinking organisation that invests in training, career development, and long‑term opportunity. We take a family first approach, offering flexibility that supports life beyond work. While our team spans the globe, we stay closely connected and well supported.

This role offers a rare opportunity to work with industry leading agricultural equipment, backed by strong job security and a clear growth pathway.

The Role

Reporting to the Aftersales Manager, you will be responsible for the day‑to‑day leadership of the service department to ensure the site operates efficiently, safely, and delivers exceptional outcomes for our customers.

This role includes site leadership responsibilities. You will play a key role in coordinating service operations, managing team performance, optimising workflow, and building long‑term customer relationships, while also ensuring strong Work Health & Safety (WHS) practices, compliance, and a proactive safety culture across the branch.

The Benefits

• Competitive salary package – Above average, with all work‑related expenses paid directly.
• Vehicle flexibility – Choose between a fully maintained company vehicle or a car allowance.
• Flexible work arrangements – We support families and work‑life balance.
• Leadership Role – Work with autonomy and real impact.
• Leading Technology – Work with innovative technology.

The Responsibilities

• Lead and coordinate workshop and service operations in close collaboration with the parts, inventory and supply chain, and product support teams.
• Manage a small service team to complete onsite repairs, routine preventative and corrective maintenance, product delivery inspections, and product upgrades, while overseeing workflow, scheduling, and work‑in‑progress (WIP) to meet deadlines.
• Drive customer satisfaction through responsive and professional service by handling escalated enquiries and resolving issues effectively.
• Monitor service financials, including invoicing, warranty claims, servicing costs, and KPIs.
• Oversee parts inventory and availability for service jobs through close liaison with the inventory and supply chain team.
• Lead, coach, and develop a high‑performing team.
• Take accountability for Work Health & Safety (WHS) at the site by ensuring a safe working environment through effective hazard identification and risk control, maintaining compliance with site inductions, incident reporting, and legislative requirements, and promoting a strong safety culture where team members understand and follow safe work practices.
• Identify opportunities to improve performance and grow the business.
• Oversee and supervise apprenticeship training including a willingness to complete hands‑on work as required.

The Impact

This role is critical to ensuring the Horsham branch operates efficiently, profitably, and safely, with direct accountability for service performance, customer satisfaction, and WHS compliance. Effective leadership and coordination across service, workshop, and parts functions drive operational performance, strengthens customer relationships, and ensures the consistent application of safety and regulatory standards across the site.

The Essentials

• Mechanical or electrical trade qualification or tertiary education in a relevant field.
• Minimum 3 years’ experience in a Service Coordinator or similar customer service, scheduling, or operational support role.
• Proven management experience in agricultural machinery, automotive, or heavy equipment industries.
• Strong understanding of service operations, workshop management, and parts coordination.
• Demonstrated ability to manage teams and drive performance.
• Experience in customer service, conflict resolution, and relationship management.
• Strong financial and operational acumen.
• Commercially minded with the ability to manage budgets and KPIs.
• Experience with ERP / DMS systems (AUTO‑IT / Equip highly regarded).
• Strong organisational skills with the ability to prioritise tasks and manage competing demands.
• High attention to detail with strong written and verbal communication.

The Desirables

• Knowledge of warranty processes and agricultural machinery operations.

The Reason

You’ll join a high‑performance, growth‑focused employer with strong engineering capability, a national footprint, and a genuine commitment to its people. Play a key role in supporting Australian Agriculture whilst working with innovative and industry‑leading equipment.

If you are a results‑driven leader with a passion for customer service and operational excellence, we would love to hear from you.