Service Supervisor

Global Food Equipment; Sydney; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Competitive remuneration

Company vehicle & PPE

Employee discounts across retailers

Job summary

Global Facilities Maintenance, part of the Dunbrae Group, is a leading Australian provider of food and beverage equipment services. This dynamic, hands‑on leadership role sits at the heart of our service operation.

You will lead daily field activities, coach technicians, optimise scheduling, uphold safety standards, and drive continuous improvement. Close collaboration with the Service Manager and customers will be key to delivering high‑quality service.

Qualifications

• 3+ years in commercial food & beverage equipment servicing or related field.
• Proven experience leading service technicians or small teams.
• Strong fault-finding, installation, and preventative maintenance skills.
• Solid grasp of WH&S, compliance standards, and service best practices.

Responsibilities

• Lead by example: on-ground diagnostics, maintenance, and repairs of commercial equipment.
• Mentor and manage a team of service technicians to meet KPIs and growth.
• Drive performance: monitor efficiency, first-time fix rates, and customer satisfaction for continuous service improvements.
• Coordinate operations with the Service Manager and coordinators to improve scheduling and reduce overtime.
• Handle escalations: resolve complex issues with customers and technicians quickly.
• Manage compliance: conduct audits, enforce WH&S, and ensure timely documentation.
• Build relationships with key clients and internal teams to sustain high‑quality service.

Skills

Hands-on leadership

Workforce planning

Troubleshooting

Communication skills

Safety & quality

Education

Trade qualification in Electrical/Refrigeration/Gas Fitting

Restricted Disconnect/Reconnect Electrical License

Full Electrical License

Valid driver’s license, Police Check & WWCC

Job description

Global Facilities Maintenance, part of the Dunbrae Group is an Australian food and beverage equipment market leader with access to the best brands, both domestically and internationally. With over 30 years' experience supplying high-quality products and services to many of Australia’s largest and most well-known companies/brands, we are committed to creating a safe work environment where our employees feel connected to our values and objectives, where we respect each other and value diversity of people, culture, and ideas.

What’s on Offer

We believe our people are what set us apart. It's a workplace built on genuine teamwork, where delivering great service and enjoying what you do go hand in hand.

• A competitive remuneration package aligned to your skills and experience.
• Fully maintained company vehicle, uniform and PPE.
• Access to various employee benefits, recognition programs and rewards including discounts across 700+ retailers on everyday savings.
• A supportive, experienced leadership team behind you every step of the way.
• The opportunity to make a real impact on technician performance and service delivery.

About This Opportunity

This is a dynamic, hands‑on role at the heart of our service operation, offering the opportunity to combine field‑based leadership with operational coordination. Reporting to the Southern NSW Service Manager, you will lead daily field activities, support and develop technician performance, and help ensure the efficient running of branch operations. Working closely with technicians, Customer Service Coordinators, internal stakeholders, and customers, you will drive a strong safety culture, optimise scheduling and resource allocation, maintain high service standards, and contribute to continuous improvement initiatives.

What You’ll Do

• Lead by example: Provide on‑the‑ground technical support, diagnostics, maintenance, and repairs of commercial food & beverage equipment.
• Mentor and manage: Coach, guide, and support a team of service technicians to meet KPIs and grow their technical capabilities.
• Drive performance: Monitor team efficiency, first‑time fix rates, and customer satisfaction, ensuring continuous improvement across service delivery.
• Coordinate operations: Work with the Service Manager and Customer Service coordinators to improve scheduling, reduce overtime, and optimise service routes.
• Handle escalations: Be the go‑to for resolving complex service issues—working with customers, technicians, and internal stakeholders to find solutions fast.
• Manage compliance: Conduct audits, enforce WH&S standards, and ensure timesheets, documentation, and reports are accurate and timely.
• Build relationships: Foster strong partnerships with key clients and internal teams, promoting a culture of high‑quality, customer‑centric service.

What You’ll Need

Qualifications & Licences:

• Trade Qualification in Electrical, Refrigeration, or Gas Fitting (preferred)
• Restricted Disconnect/Reconnect Electrical License (preferred)
• Full Electrical License (highly regarded)
• Valid driver's licence, Police Check & WWCC

Experience:

• 3+ years in commercial food & beverage equipment servicing or related field
• Proven experience leading service technicians or small teams
• Strong fault‑finding, installation, and preventative maintenance skills
• Solid grasp of WH&S, compliance standards, and service best practices

Skills & Attributes:

• Proactive, hands‑on leader with a coaching mindset
• Confident in workforce planning, job scheduling, and performance management
• Excellent troubleshooting and decision‑making skills in high‑pressure situations
• Strong communication, reporting, and documentation skills
• Committed to safety, service excellence, and continuous improvement

Only successful applicants will be contacted.