Service Coordinator

Level Plumbing; Canberra; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Ongoing training and skills desarrollo

Free onsite parking

Team building events

Career development pathways to senior/

Job summary

Level Plumbing Canberra is expanding its Service Coordinator team to support daily operations and client services. The role focuses on scheduling, coordinating service jobs, organizing materials, and keeping technicians on track while responding to issues as they arise.

The ideal candidate will be highly organised, able to multitask, and committed to delivering high levels of client satisfaction. Experience with Google Workspace and MS Office is preferred, with SimPRO as a desirable extra.

Qualifications

• Experience in a similar role organising, scheduling and providing client support.
• Proficient with Google Workspace; MS Office is a plus.
• Strong time-management and multitasking abilities, with a focus on client satisfaction.

Responsibilities

• Schedule work for clients and track service requests.
• Organise materials for use on site.
• Ensure field technicians are organised and on track.
• Respond to issues during service delivery.
• Generate and analyse client reports.
• Undertake tasks to support clients and technicians.

Skills

Scheduling

Customer service

Administration

Time management

Analytical skills

Tools

Google Workspace

MS Office

SimPRO

Job description

Level Plumbing Canberra has been providing Canberra and surrounds with high-quality plumbing services for more than 2 decades. As a member of the Master Plumbers Association, we are proud to be a locally owned company, operating out of Fyshwick and employing around 130 team members. Even though we’re one of Canberra’s larger plumbing companies, we are a family values-based business and work hard to ensure we have a great culture for our team, where people feel genuinely valued and have the opportunity to showcase their strengths.

Explore the Opportunity

As part of our continued growth, we are expanding our Service Coordinator team.

In these busy roles, you’ll play a key part in helping to organise our day-to-day operations and provide support to the wider team by coordinating service jobs for our clients. Typical tasks will include:

• Scheduling work for clients and tracking clients service requests;
• Organising materials for use on site;
• Ensuring our field technicians are organised and on track;
• Responding to any issues that occur during the delivery of service;
• Generating and analysing client reports;
• Undertaking other tasks that help support our clients and technicians.

Our Wish List

We need someone who loves to be busy, is the ultimate multi-tasker and is an admin and scheduling superstar. What does that look like? We need people who:

• Are organised, efficient and really enjoy getting things done;
• Are focussed on providing a high level of service and client satisfaction;
• Can think critically and strategically and have great analytical skills;
• Genuinely love structure, are great at juggling competing priorities and pride themselves on their productivity;
• Are punctual, reliable and thorough; and
• Can manage their time effectively and not think twice about dealing with interruptions to their day.

You’ll have demonstrated experience in a similar role where you have organised, scheduled and provided client support. We’re a Google Workspace workplace, but if you have MS Office software experience that would be great too. SimPRO experience is desirable but not essential.

What We Can Offer You

The perks include:

• Ongoing training and skills development
• Free onsite parking
• Great culture with regular team building and social events
• Career development pathways to supervisory and management roles