Customer Service & Administration Officer

Q Plumbing & Drains; Coolum Beach; On-site; AUD 55,000 - 65,000; Full time

Job summary

Q Plumbing & Drains on the Sunshine Coast is seeking a dedicated Customer Service & Administration Officer to join our office team in a full-time, on-site role. You will manage customer inquiries, coordinate technician schedules, and support invoicing and daily administrative tasks.

Bring strong communication and organisational skills, experience in administration or scheduling, and a working knowledge of the Sunshine Coast area to help ensure smooth operations and timely service delivery.

Qualifications

• Experience in administration, scheduling, or coordination (trade or service industry preferred).
• Strong communication and organisational skills.
• Proficiency with scheduling software such as ServiceM8.
• Knowledge of the Sunshine Coast area is highly preferred.
• Positive attitude with initiative and ability to stay calm under pressure.

Responsibilities

• Customer Communication: handle calls, emails & inquiries professionally.
• Job Scheduling: coordinate jobs and daily technician schedules.
• Admin Support: maintain records, assist invoicing, daily admin tasks.
• Problem Solving: identify issues quickly and provide practical solutions.
• Trade Understanding: use plumbing knowledge to streamline workflow.
• Team Collaboration: work with management, technicians & clients.

Skills

Administration

Scheduling

Communication

Organisational skills

Service industry experience

Tools

ServiceM8

Job description

Customer Service & Administration Officer

Join One of the Sunshine Coast Most Trusted Plumbing Teams!

Customer Service & Administration Officer (Full-Time | Office-Based in Sunshine coast Are you a motivated administrator who thrives in a fast-paced trade environment?

Or perhaps you’ve worked as a scheduler, coordinator, or trades assistant and want to take your next career step into an office role with a reputable, long-standing plumbing company?

This is your opportunity to join a well-established Sunshine Coast plumbing business with more than 20 years of industry excellence.

We specialise in residential and commercial plumbing, including relining, drainage, hot water systems, and gas fitting, and we’re looking for someone with great communication skills and a strong eye for detail to help keep our operations running smoothly.

What You’ll Do

• Customer Communication: Be the friendly voice of our business – handle calls, emails, and inquiries with professionalism and confidence.

• Job Scheduling: Coordinate jobs, manage daily technician schedules, and ensure customers receive timely service.

• Admin Support: Maintain accurate records, assist with invoicing, and handle day-to-day office admin tasks.

• Problem Solving: Identify issues quickly, provide practical solutions, and support our plumbers with clear job information.

• Trade Understanding: Use your knowledge of plumbing or the trades to help streamline workflow and job allocation.

• Team Collaboration: Work closely with management, technicians, and clients to ensure exceptional service delivery.

What’s in It for You

• Stability & Growth: Join a respected Sunshine Coast plumbing company with two decades of proven success.

• Career Development: Ongoing training and pathways to grow within the business – we promote from within.

• Supportive Team Culture: Friendly, professional, and motivated team where your efforts are recognised.

• Modern Office Environment: Convenient sunshine coast location with modern systems and strong operational support.

What We’re Looking For

• Experience in administration, scheduling, or coordination (trade or service industry preferred).

• Strong communication and organisational skills.

• Proficiency with scheduling or job management software (ServiceM8 highly regarded).

• Sunshine Coast area knowledge is highly preferred – you’ll be coordinating local technicians and understanding the geography helps!

• A positive attitude, strong initiative, and the ability to stay calm under pressure.

Ready to Join?

Any questions please give us a call on 0429 907 ***