Service Coordinator and Administrator (Parental Leave Cover)

Planet Plumbing Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

On-site parking

Career progression

Job summary

Planet Plumbing Group in Sydney's inner west is seeking a Service Coordinator/Administrator on a parental leave cover. The role is full-time, based at our Campsie office, Monday to Friday 8:30am to 4:30pm, coordinating maintenance plumbers and liaising with clients and technicians.

You will manage rosters in AroFlo ERP, handle invoicing and admin, and assist with cost tracking and client reporting. This position offers a strong potential for permanent conversion and a supportive leadership team

Qualifications

• Proficiency in AroFlo (ERP) will be favourably considered.
• Previous experience in a similar role in maintenance or plumbing is advantageous.
• Understanding of trades/building services and basic plumbing terminology.
• Strong written and verbal communication with clients, technicians and management.

Responsibilities

• Manage, coordinate and schedule daily works using AroFlo ERP for planned preventive and reactive maintenance.
• Liaise with internal and external stakeholders regarding job progress, service follow-ups, and communication.
• Assist with invoicing, purchase orders, and cost tracking.
• Prepare and submit client reports, service records, and other supporting documentation.
• Maintain asset registers, service schedules and compliance documentation.
• Assist with general administration and daily operations of the FM division.

Skills

Communication

Tools

AroFlo ERP

Job description

Service Coordinator and Administrator (Parental Leave Cover)

Planet Plumbing Grouphas more than 30years’ experience delivering industry leading hydraulic services across all sectors. Residential, commercial, industrial and civil.We are one of the largest Top Tier Plumbing Companiesin the country.

Planet FMis part of the Planet Plumbing Group and are a leading facilities maintenance company dedicated to providing plumbing maintenance services to commercial properties. With a focus on excellence and customer satisfaction, we are committed to delivering reliable plumbing solutions to our clients.

Role Overview

Reporting to our Facilities Maintenance Manager, we're looking for a full-time Service Coordinator/Administrator to schedule the daily rosters of our maintenance plumbers, liaising with clients, customers and technicians, as well as coordinate general administration and accounts duties.

Please note this role is based 5 days a week in our Campsie office. Working hours are Monday to Friday 8:30am to 4:30pm. This role is a parental leave cover with a strong potential for a permanent conversion.

Key Responsibilities

• Manage, coordinate and schedule daily works usingAroFloERP software for planned preventative and reactive maintenance works
• Liaise with internal and external stakeholders regarding job progress, service follow-ups, and other general communication.
• Assist with invoicing, purchasing orders, and cost tracking
• Prepare and submit client reports, service records, and other supporting documentation
• Maintain asset registers, service schedules and compliance documentation
• Assist with general administration, daily operation of the FM division, and other ad-hoc duties as required

We are looking for

• Proficiency in AroFlo (ERP) will be considered favourably
• Previous experience in a similar role - experience in maintenance and/or plumbing considered favourably
• General understanding of trades/building services; in particular basic plumbing knowledge and terminology
• Clear and professional written and verbal communication skills, with confidence to communicate with technicians, clients, suppliers and management

Culture

People enjoy working at Planet because they're trusted to lead and take ownership, supported by a collaborative team who inspire one another, and are given the tools to do the job properly. We believe our strengths are our people and we strive to be our best by backing our people with a culture that embodies our "No Problems - Only Solutions" attitude.

Competitive base salary (commensurate with experience)

Campsie-based — inner-west office, no long commutes

On-site parking and nearby amenities (Clemton Park Shopping Village)

Supportive leadership team with 30+ years of industry experience behind you

Stable, growing business — permanent role with genuine career progression

Diversity and inclusion supported — all backgrounds encouraged to apply

We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply.