Service Coordinator: Dynamic Scheduling & Client Support

Level Plumbing; Canberra; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Ongoing training and skills desarrollo

Free onsite parking

Team building events

Career development pathways to senior/

Job summary

Level Plumbing Canberra is expanding its Service Coordinator team to support daily operations and client services. The role focuses on scheduling, coordinating service jobs, organizing materials, and keeping technicians on track while responding to issues as they arise.

The ideal candidate will be highly organised, able to multitask, and committed to delivering high levels of client satisfaction. Experience with Google Workspace and MS Office is preferred, with SimPRO as a desirable extra.

Qualifications

• Experience in a similar role organising, scheduling and providing client support.
• Proficient with Google Workspace; MS Office is a plus.
• Strong time-management and multitasking abilities, with a focus on client satisfaction.

Responsibilities

• Schedule work for clients and track service requests.
• Organise materials for use on site.
• Ensure field technicians are organised and on track.
• Respond to issues during service delivery.
• Generate and analyse client reports.
• Undertake tasks to support clients and technicians.

Skills

Scheduling

Customer service

Administration

Time management

Analytical skills

Tools

Google Workspace

MS Office

SimPRO

Job description

Level Plumbing Canberra is expanding its Service Coordinator team to support daily operations and client services. The role focuses on scheduling, coordinating service jobs, organizing materials, and keeping technicians on track while responding to issues as they arise.

The ideal candidate will be highly organised, able to multitask, and committed to delivering high levels of client satisfaction. Experience with Google Workspace and MS Office is preferred, with SimPRO as a desirable extra.