Service Coordinator

MTC Gas; City of Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Work from home 2 days/week

Free on-site parking

Rewards & Benefits Program

Team-focused culture

Job summary

MTC Gas in Brisbane's northern suburbs is seeking a highly organised Service Coordinator to join the Administration Team. You will manage the Rinnai account, coordinating hot water repairs, maintenance and breakdowns, and ensuring jobs are scheduled and invoiced efficiently.

Reporting to the Administration Manager, you will liaise with plumbers, subcontractors, customers and Rinnai, handle work orders, and maintain accurate records while prioritising competing tasks in a fast-paced environment.

Qualifications

• Experience in plumbing administration or scheduling.
• Experience coordinating or supporting tradespeople in a service environment.
• Strong attention to detail and organisational skills.
• Ability to manage a high volume of jobs and competing priorities.

Responsibilities

• Coordinate hot water system repairs, maintenance and breakdowns.
• Schedule plumbers and technicians while managing changing priorities.
• Monitor job progress and follow up on outstanding work.
• Liaise with Rinnai, customers, plumbers and subcontractors.
• Respond to work orders and customer enquiries.
• Maintain job documentation, close-outs and invoicing.
• Monitor and action weekly WIP reports.
• Maintain accurate job records and internal systems.
• Handle incoming calls and emails; keep teams aligned.
• Identify and resolve issues to keep jobs moving.

Skills

Plumbing knowledge

Organisational skills

Communication skills

Excel proficiency

Problem solving

Autonomous work

Customer service

Prioritisation

Tools

Excel

Administration systems

Job description

MTC Gas is a leading gas fitting and civil services company based in Brisbane’s northern suburbs, with 100+ employees and subcontractors. We work with major clients including AGIG, QBuild, GYG,Origin, Rinnai and other smaller energy providers, delivering essential breakdown, maintenance and install services across South East Queensland.

We operate in a fast-paced 24/7 environment and pride ourselves on providing safe, responsive and reliable service to our clients.

We are now seeking a highly organised and motivated Service Coordinator to join our Administration Team.

About the role

This is a busy, hands-on coordination role with responsibility for managing our Rinnai account by coordinating hot water system repairs, maintenance and breakdowns.

You will coordinate a high volume of service jobs from initial work order through to completion and invoicing, working closely with plumbers, subcontractors, customers and Rinnai to ensure jobs are scheduled and actioned efficiently.

The role would suit someone with experience in the plumbing industry, particularly hot water repairs, servicing and breakdowns, who understands the nature of trade-based service work and can confidently coordinate multiple jobs and priorities.

Reporting to the Administration Manager, your responsibilities will include:

• Coordinating hot water system repairs, maintenance and breakdowns
• Scheduling plumbers and technicians while managing changing priorities
• Monitoring job progress and proactively following up outstanding work
• Liaising with Rinnai, customers, plumbers and subcontractors
• Responding to work orders, service requests and customer enquiries
• Managing job documentation, close-outs and invoicing
• Monitoring and actioning weekly WIP reports
• Maintaining accurate job records, spreadsheets and internal systems
• Managing incoming calls, emails and shared inboxes
• Identifying and resolving issues to keep jobs moving

What we’re looking for

We are looking for someone who has:

• Previous experience in the plumbing industry, particularly hot water repairs, servicing and breakdowns
• A good understanding of plumbing and hot water service work
• Experience coordinating or supporting tradespeople in a service environment
• Strong organisational skills and excellent attention to detail
• The ability to manage a high volume of jobs and competing priorities
• Strong communication and customer service skills
• A proactive approach to problem solving and follow-up
• Confidence dealing with plumbers, customers, clients and subcontractors
• Strong computer skills and confidence using Excel and administration systems
• The ability to work autonomously while contributing to a busy team
• Experience in a plumbing administration, service coordination or scheduling role will be highly regarded, particularly experience coordinating hot water repairs and breakdowns.

What’s on offer

• Work from home 2 days per week (after probation)
• Convenient Brisbane northside location with free on-site parking
• Employee Rewards and Benefits Program
• Supportive and team-focused workplace culture
• Stable, long-term opportunity within an essential services industry