Service Coordinator

Impie; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Supportive environment

Job summary

Tradewise Group in Ormeau, QLD, is seeking an experienced Service Coordinator to support our Service Department. You will schedule service jobs, allocate technicians, and manage client communications to ensure timely delivery of service.

You will work with Service Technicians, Supervisors and management, coordinating day-to-day operations, quoting and invoicing support, and after-hours call-out coordination. AroFlo experience is highly regarded.

Qualifications

• Experience in a Service Coordination, Scheduling, or Plumbing Administration role.
• Strong organisational and time-management skills.
• Excellent communication and customer service abilities.

Responsibilities

• Coordinate and schedule daily service jobs and allocate technicians accordingly.
• Manage incoming service requests and respond to customer needs in a timely manner.
• Prepare and issue job orders, service documentation and reports.
• Liaise with clients regarding job status, variations and follow-up actions.
• Support quoting, invoicing and general administration related to service work.
• Track progress of ongoing jobs to meet Tradeworld standards and deadlines.
• Maintain communication with the Service Manager and technicians to ensure smooth workflow.
• Assist with after-hours and emergency call-out coordination.

Skills

Service coordination

Time management

Communication

AroFlo experience

Independence & teamwork

Proactive approach

Tools

AroFlo

Job description

Service Coordinator – Tradewise Group QLD

Tradewise Group is a well-respected Commercial Plumbing Company boasting a fantastic company culture and a reputable customer portfolio. We pride ourselves on delivering excellence, reliability, and responsiveness to our clients 24/7 | 365 days a year.

We specialise in all facets of plumbing across shopping centres, commercial properties, and industrial sites, offering services that extend beyond plumbing — including pumping systems, fire systems, excavation/rectification works, and minor project works.

Due to ongoing growth and business success, Tradewise Group is seeking an experienced Service Coordinator to join our expanding Service Department in Ormeau QLD. This role plays a key part in coordinating day-to-day service operations, supporting field technicians, and ensuring our customers receive exceptional service and timely communication.

About the Role

The Service Coordinator will work closely with our Service Technicians, Supervisors, and Management team to schedule, allocate, and oversee service jobs from start to finish. This role is ideal for someone who thrives in a fast-paced, dynamic environment, can multi-task, and has strong organisational and communication skills.

Key Responsibilities

• Coordinate and schedule daily service jobs and allocate technicians accordingly


• Manage incoming service requests and ensure timely response to customer needs


• Prepare and issue job orders, service documentation, and reports


• Liaise with clients regarding job status, variations, and follow-up actions


• Support quoting, invoicing, and general administration related to service work


• Track progress of ongoing jobs to ensure they meet Tradewise standards and deadlines


• Maintain communication with the Service Manager and Technicians to ensure smooth workflow


• Assist with the coordination of after-hours and emergency call-out work

What We’re Looking For

• Previous experience in a Service Coordination, Scheduling, or Plumbing Administration role (preferred)


• Strong organisational and time-management skills


• Excellent communication and customer service skills


• Proficiency with job management systems (experience with AroFlo highly regarded)


• Ability to work both independently and as part of a close-knit team


• A proactive approach and commitment to continuous improvement

What You’ll Receive

• Competitive salary commensurate with experience


• Supportive and collaborative work environment


• Career growth opportunities within a respected and expanding company

If you are a motivated professional who takes pride in delivering high-quality service coordination and enjoys being part of a progressive, customer-focused team — we would love to hear from you.

Please submit your CV and cover letter for confidential consideration.

Website: www.tradewisegroup.com.au
Job Type: Full-time

Whilst we appreciate every application, only shortlisted candidates will be contacted.