Service Centre Manager

Titanium Caravans Pty; Narangba; On-site; AUD 90,000 - 120,000; Full time

Job summary

Titanium Caravans Pty is seeking an experienced and highly organised Service Centre Manager to lead our Service Department. This is a critical leadership role responsible for delivering outstanding customer service, managing a busy service operation, overseeing parts and inventory, and leading a high-performing team.

You will thrive in a fast-paced and complex environment, able to think on your feet, solve problems quickly, and maintain exceptional attention to detail while balancing multiple

Qualifications

• Experience managing a service, operations, or workshop environment.
• Caravan industry experience desirable.
• Exceptional customer service and relationship management skills.
• Strong people leadership, coaching and performance management capabilities.

Responsibilities

• Lead and develop the Service Centre team to deliver outstanding customer outcomes.
• Ensure exceptional customer service standards are maintained at all times.
• Manage service bookings, workflow planning, and job scheduling.
• Oversee inventory and stock control to ensure parts availability and minimise downtime.
• Monitor service performance, productivity, and quality standards.
• Resolve customer concerns professionally and efficiently.
• Drive process improvements to enhance service delivery and operational efficiency.
• Maintain accurate records, reporting, and compliance requirements.
• Foster a positive, accountable, and customer-focused team culture.

Skills

Service Centre Management

Leadership

Customer service

Inventory management

Scheduling & planning

Tools

MS Office

CRM systems

Job description

Titanium Caravans is seeking an experienced and highly organised Service Centre Manager to lead our Service Department. This is a critical leadership role responsible for delivering outstanding customer service, managing a busy service operation, overseeing parts and inventory, and leading a high-performing team.

We are looking for someone who thrives in a fast-paced and complex environment, can think on their feet, solve problems quickly, and maintain exceptional attention to detail while balancing multiple priorities.

Key Responsibilities

• Lead and develop the Service Centre team to deliver outstanding customer outcomes.
• Ensure exceptional customer service standards are maintained at all times.
• Manage service bookings, workflow planning, and job scheduling.
• Oversee inventory and stock control to ensure parts availability and minimise downtime.
• Monitor service performance, productivity, and quality standards.
• Resolve customer concerns professionally and efficiently.
• Drive process improvements to enhance service delivery and operational efficiency.
• Maintain accurate records, reporting, and compliance requirements.
• Foster a positive, accountable, and customer-focused team culture.

About You

You will be a strong leader with a genuine passion for customer service and operational excellence.

• Proven experience managing a service, operations, or workshop environment. Caravan industry experience desirable
• Exceptional customer service and relationship management skills.
• Strong people leadership experience, including coaching, performance management, and team development.
• Ability to make sound decisions quickly in a dynamic environment.
• Experience managing stock, inventory, and resource allocation.
• Outstanding organisational and time-management skills.
• High-level problem-solving and conflict-resolution abilities.
• Exceptional attention to detail with a commitment to accuracy.
• Strong computer and administrative skills.

What Success Looks Like

• Customers receive a premium service experience.
• Service jobs are completed efficiently and accurately.
• Stock levels are effectively managed and controlled.
• The service team is engaged, productive, and accountable.
• Operational targets and customer satisfaction measures are achieved.