Service Centre Admin & Customer Experience Specialist

Titanium Caravans; Narangba; On-site; AUD 45,000 - 60,000; Full time

Job summary

Titanium Caravans is seeking a friendly Service Coordinator to join our busy team at Narangba. You will manage customer enquiries, bookings and service appointments, and coordinate service jobs with technicians and the workshop team.

This role requires strong administration, excellent communication, and a proactive approach to keeping customers informed of progress and timelines. Caravan servicing experience is highly regarded.

Qualifications

• Experience in a mechanical or automotive service centre.
• Strong administration and organisational skills.
• Exceptional customer service and communication abilities.
• Confident communication with customers, technicians and management.
• Excellent attention to detail and accuracy.
• Proficiency with computer systems; AP/AR experience advantageous.

Responsibilities

• Providing exceptional customer service to customers throughout the service process.
• Managing customer enquiries, bookings and appointments.
• Coordinating service jobs with technicians and the workshop team.
• Maintaining accurate job and customer records.
• Preparing and processing service documentation, invoices and other administration.
• Following up outstanding jobs, parts and customer requirements.
• Keeping customers informed of job progress and expected completion times.
• Liaising with technicians, service managers, parts and other departments.
• Managing multiple tasks and priorities in a busy environment.
• General service centre administration and support.

Skills

Administration

Customer service

Communication

Attention to detail

Accounts payable/receivable

Computer skills

Job description

Titanium Caravans is seeking a friendly Service Coordinator to join our busy team at Narangba. You will manage customer enquiries, bookings and service appointments, and coordinate service jobs with technicians and the workshop team.

This role requires strong administration, excellent communication, and a proactive approach to keeping customers informed of progress and timelines. Caravan servicing experience is highly regarded.