Customer Service Consultant

seek.com.au; North Lakes; On-site; AUD 45,000 - 60,000; Full time

Job summary

Seek.com.au's caravan dealership in Brisbane's northern suburbs is hiring a Customer Service Consultant to accompany customers through their journey, ensuring a positive experience from start to finish.

The role focuses on handling enquiries, coordinating orders and handovers, and maintaining showroom presentation, with attendance at trade shows. It requires a customer-focused, proactive individual with strong communication and IT skills.

Qualifications

• Minimum 2 years experience in sales and/or customer service.
• Genuine interest in caravanning and 4x4 lifestyle.
• Team player
• Excellent verbal and written communication skills
• Intermediate/advanced IT skills
• Able to work in a fast-paced environment
• Able to work independently and show initiative
• Sound organisational and time management skills

Responsibilities

• Handle customer enquiries via email, phone, walk-ins
• Fulfil customer orders and coordination of build and handover
• Ad-hoc administration duties relating to the dealership & showroom
• Develop and maintain exceptional customer relationships
• Ensure the showroom is set up and presentable for best customer experience
• Attendance at Caravan, 4X4 and Lifestyle Trade Shows
• Immerse in the Titanium Caravans Family culture
• Stay updated on new products and industry knowledge

Job description

We are a leading caravan dealership located in Brisbane's northern suburbs, and we are looking for a Customer Service Consultant to join our growing team.

This is an exciting opportunity for a customer-focused and enthusiastic person who enjoys working with people and providing exceptional service. You’ll be an important part of our team, helping customers throughout their journey and ensuring they receive a positive experience from start to finish.

Role Duties and Responsibilities

• Handle customer enquiries via email, phone, walk-ins
• Fulfil customer orders and coordination of build and handover
• Ad-hoc administration duties relating to the dealership & showroom
• Develop and maintain exceptional customer relationships
• Ensure the showroom is set up and presentable for best customer experience
• Attendance at Caravan, 4X4 and Lifestyle Trade Shows
• Immerse in the Titanium Caravans Family culture
• Stay updated on new products and industry knowledge

Role Requirements and Qualifications

• Minimum of 2 years experience in sales and/or customer service
• Genuine interest in caravanning and 4x4 lifestyle
• Team player
• Excellent verbal and written communication skills
• Intermediate/advanced IT skills
• Able to work in a fast-paced environment
• Able to work independently and show initiative
• Sound organisational and time management skills

This is a full-time position, Monday to Friday in Brisbane's Northern Suburbs. There will be some requirement for weekend work (at Dealership and Shows).