Service Advisor / Aftersales [Perth]

Regent Rv Pty; Western Australia; On-site; AUD 70,000 - 80,000; Full time

Job summary

Snowy River Caravans in Victoria, Australia, seeks a hands-on Service & Aftersales Advisor to lead daily service centre operations, ensure timely, quality repairs and delightful customer experiences. You will coordinate technicians, manage parts, and uphold safety and quality standards across the workshop.

Applicants should have at least 2 years in caravans or recreational vehicles, a current driver’s license, and competence in MS Outlook/Word/Excel.

Qualifications

• 2+ years in Caravan/Automotive or RV industry preferred.
• Strong communication and customer service mindset.
• Ability to prioritise and manage multiple service tasks.

Responsibilities

• Oversee daily service centre operations and ensure timely, quality work.
• Manage and schedule repair orders to optimise resources.
• Maintain inventory levels of parts to prevent delays.
• Ensure compliance with safety regulations and industry standards.
• Delegate tasks to maximise team output and efficiency.
• Be the primary contact for customers from inquiry to repair completion.
• Handle customer inquiries and complaints professionally with timely resolutions.
• Communicate repair status, costs, and ETA to customers.
• Oversee final vehicle preparation for delivery, ensuring cleanliness and quality.

Skills

Customer service

Team coordination

Scheduling

Tools

MS Outlook

MS Word

Excel

Job description

• Established busy service team, take the reins!
• $70-$80K full time permanent
• Exciting global manufacturer

At Snowy River Caravans, we pride ourselves on delivering ever better quality and prestigious products to our customers and seek to be a leader in the industry. As part of a global company, we are experiencing a substantial level of rapid growth as we embark on our journey to becoming a top leader in the industry. From humble beginnings, we have built a strong and passionate team that supports us in planning for future development.

The Service & Aftersales Advisor is responsible for overseeing the daily operations of the service center, ensuring high-quality service, pre-delivery, customer satisfaction, and profitability. This role involves supporting a team of technicians and managing resources, implementing processes that meet safety, industry, and quality standards. Key areas of focus include operational efficiency, customer satisfaction and quality control. The Service & Aftersales Advisor ensures that every customer’s interaction results in a positive experience, reinforcing the dealership’s reputation for excellence.

Key responsibilities include:

• Oversee daily service centre operations, ensuring timely completion of jobs that meet quality standards
• Manage and schedule repair orders to optimize team and resource utilization
• Maintain appropriate inventory levels of parts to prevent delays in service
• Ensure strict compliance with safety regulations and industry standards throughout the repair process
• Effectively delegate tasks to optimize team output and efficiency
• Act as the primary point of contact for customers, ensuring satisfaction from initial inquiry to repair completion
• Manage customer inquiries and complaints professionally, providing timely resolutions
• Oversee communication with customers regarding repair status, costs, and estimated completion times
• Oversee final vehicle preparation for delivery, ensuring cleanliness and adherence to quality standards

The successful candidate will need to demonstrate:

• Min 2-year work experience in Caravan/ Automotive or Recreational Vehicles Industry preferred
• Driver’s licence and experience in towing caravans (towing preferred)
• Computer skills with good knowledge of MS Outlook, Word and Excel
• Organising, prioritising and meeting deadlines is your forte

Snowy River Caravans is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. We are committed to creating an inclusive work environment for all employees.