Service Centre Lead: Coordination & Process Improvement

Team 3Thirty; Queanbeyan-Palerang; On-site; AUD 100,000 - 107,000; Full time

Job summary

Service NSW in Queanbeyan is seeking a Service Coordinator to lead a busy, customer-facing service centre. You will coordinate workflows, supervise staff, and handle escalated enquiries to keep services running smoothly.

The role is full-time and onsite with a rotating roster; you will model service excellence as priorities shift. A national criminal record check is required for employment.

Qualifications

• Experience coordinating a busy service environment and prioritising competing demands.
• Proven ability to supervise, coach and develop staff.
• Ability to handle escalated customer matters while protecting privacy.

Responsibilities

• Coordinate workflows in a busy, customer-facing service centre.
• Supervise and coach staff to maintain service quality.
• Handle escalated enquiries and resolve issues in line with rules and policies.
• Identify and implement practical improvements to service processes.

Skills

Workflow coordination

Staff supervision

Customer escalation handling

Job description

Service NSW in Queanbeyan is seeking a Service Coordinator to lead a busy, customer-facing service centre. You will coordinate workflows, supervise staff, and handle escalated enquiries to keep services running smoothly.

The role is full-time and onsite with a rotating roster; you will model service excellence as priorities shift. A national criminal record check is required for employment.