TAFE Services Coordinator – Queanbeyan

Team 3Thirty; Queanbeyan-Palerang; Hybrid; AUD 83,000 - 91,000; Full time

Job summary

TAFE NSW is seeking a TAFE Services Coordinator for the Queanbeyan campus. You will help keep the campus safe, welcoming and organised while supporting staff, students and visitors.

The role brings together local service delivery, operational problem solving and relationships with external organisations. It suits someone who enjoys being present on campus, working with a wide range of people and taking ownership when a practical issue needs attention.

Qualifications

• Hold a Certificate IV in a relevant discipline or equivalent skills, knowledge and experience.
• Hold a valid NSW Working with Children Check before commencing this child-related position.
• Be an Australian citizen, Australian permanent resident, or New Zealand citizen with a current New Zealand passport.
• Work on the Queanbeyan Campus between 8:30 am and 4:30 pm, with flexible shifts including evenings and some after-hours work required by the business.
• Be available for a January 2027 commencement and the temporary appointment until 30 June 2027.
• The preferred applicant will undergo an Australian National Criminal Record Check.

Responsibilities

• Coordinate campus services and show how you understood service users' needs, arranged practical support and checked whether the service met those needs.
• Develop rapport, networking and stakeholder relationships with external organisations and maintain trust and communication through to the outcome.
• Demonstrate negotiation and effective communication when priorities shift, keeping staff, customers or partners informed.
• Show independent problem solving and ability to manage competing priorities by coordinating responses to interruptions or busy periods.
• Name the tools you use (e.g., MS Office) and connect them to tracking service requests, coordinating schedules and communicating updates.

Skills

Customer service

Coordination

Stakeholder relationships

Negotiation

Communication

Problem solving

Microsoft Office

Administration

Education

Certificate IV

Tools

Microsoft Office

Job description

The TAFE Services Coordinator – Queanbeyan at TAFE NSW helps keep the campus safe, welcoming and organised while supporting staff, students and visitors. The role brings together local service delivery, operational problem solving and relationships with external organisations. It suits someone who enjoys being present on campus, working with a wide range of people and taking ownership when a practical issue needs attention.

Employment Temporary full-time until 30 June 2027, commencing January 2027

Remuneration $93,813 to $103,551 salary package, including base salary of $82,653 to $91,233, employer superannuation and annual leave loading

Role conditions and eligibility

• Hold a Certificate IV in a relevant discipline or equivalent skills, knowledge and experience.
• Hold a valid NSW Working with Children Check before commencing this child-related position.
• Be an Australian citizen, Australian permanent resident, or New Zealand citizen with a current New Zealand passport.
• Work on the Queanbeyan Campus between 8:30 am and 4:30 pm, with flexible shifts including evenings and some after-hours work required by the business.
• Be available for a January 2027 commencement and the temporary appointment until 30 June 2027.
• The preferred applicant will undergo an Australian National Criminal Record Check.

Candidate requirements and evidence

Customer service and coordination of campus services Show how you understood what service users needed, arranged practical support and checked whether the service met those needs. Include the people, facilities or operational arrangements you coordinated.

Rapport, networking and stakeholder relationships Use your targeted response to show a working relationship with an external organisation. Explain how you established trust, understood each party’s priorities and maintained communication through to the outcome.

Negotiation and communication Describe a point where people needed different things or an arrangement had to change. Show how you clarified the issue, reached a workable agreement and kept staff, customers or partners informed.

Independent problem solving and competing priorities Provide resume evidence of taking ownership of operational issues, assessing urgency and coordinating a response. Relevant examples can include an unexpected service interruption, incident support or a busy period with several requests.

Microsoft Office and practical administration Name the tools you used and connect them to a useful task, such as tracking service requests, coordinating schedules or communicating updates. Explain the improvement in reliability or timeliness where you can substantiate it.