Customer Service & Admin Coordinator

DIALATYRE PTY LTD; Gladstone Regional; On-site; AUD 48,000 - 64,000; Full time

Job summary

DIALATYRE PTY LTD. is seeking a Customer Service & Administration Officer at the Gladstone Service Centre to support daily operations, coordinate customer requirements and schedule work across the team.

This fast-paced role requires strong organisation, attention to detail and a proactive, problem-solving approach. You will handle inquiries, bookings, invoicing and maintain accurate records within a collaborative team environment.

Qualifications

• Previous experience in customer service, administration or a similar role.
• Strong organisational and time-management skills.
• Confidence scheduling and coordinating multiple jobs or competing priorities.
• Clear and professional communication skills.
• Attention to detail and accurate data-entry skills.

Responsibilities

• Providing friendly and professional customer service in person, over the phone and via email.
• Receiving and responding to customer enquiries.
• Scheduling and coordinating customer bookings and service requirements.
• Allocating and coordinating jobs with the operational team.
• Monitoring scheduled work and adjusting priorities as requirements change.
• General administration and data entry.
• Preparing and processing job documentation.
• Maintaining accurate customer and service records.
• Assisting with invoicing, purchase orders and other administrative processes.
• Liaising with customers, suppliers and other stakeholders.

Skills

Customer service

Administration

Scheduling

Data entry

Communication

MS Office

Tools

MS Office

Job description

DIALATYRE PTY LTD. is seeking a Customer Service & Administration Officer at the Gladstone Service Centre to support daily operations, coordinate customer requirements and schedule work across the team.

This fast-paced role requires strong organisation, attention to detail and a proactive, problem-solving approach. You will handle inquiries, bookings, invoicing and maintain accurate records within a collaborative team environment.