Service Assistant Manager

Eagers Automotive; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Employee Assistance Program

Novated leasing options

Vehicle purchase discounts

Salary packaging flexibility

Job summary

Adtrans Hino Narellan is seeking an experienced and motivated Assistant Service Manager to support the day‑to‑day operations of our busy service department. Reporting to the Service Manager, you will lead the service team, mentor Service Advisors and workshop staff, and ensure exceptional customer experiences.

You will manage workflow to maximise efficiency, monitor performance against targets, and contribute to staff development and continuous improvement within a leading commercial vehicle

Qualifications

• Experience in a Service Advisor, Workshop Controller, Assistant Service Manager or similar automotive leadership role.
• Strong customer service and relationship management skills.
• Excellent organisational and communication abilities.
• Proven ability to lead, motivate and support a team.
• Proactive approach to problem solving and continuous improvement.
• Understanding of workshop operations and service processes.

Responsibilities

• Lead the service team and support workshop operations.
• Mentor Service Advisors and workshop staff.
• Build strong relationships with customers and resolve enquiries professionally.
• Manage workflow to maximise efficiency and productivity.
• Monitor service department performance and targets.
• Support staff development, coaching and training.
• Ensure compliance with dealership processes and workplace safety requirements.
• Contribute to a positive team culture focused on customer satisfaction and continuous improvement.

Skills

Customer service

Leadership

Communication

Problem solving

Workshop operations

Dealership systems

Driver's license

Tools

Dealership management systems

Job description

Adtrans Hino Narellan is a trusted commercial vehicle dealership proudly serving customers throughout the region. Renowned for delivering outstanding service and support, we are committed to building long‑term relationships with our customers while providing a positive and professional workplace for our team.
As our business continues to grow, we are seeking an experienced and motivated Assistant Service Manager to support the day‑to‑day operations of our busy service department.

Adtrans Hino Narellan is a trusted commercial vehicle dealership proudly serving customers throughout the region. Renowned for delivering outstanding service and support, we are committed to building long‑term relationships with our customers while providing a positive and professional workplace for our team.
As our business continues to grow, we are seeking an experienced and motivated Assistant Service Manager to support the day‑to‑day operations of our busy service department.

About the Role

Reporting to the Service Manager, you will play a key role in leading the service team, supporting workshop operations and ensuring exceptional customer experiences.
Key responsibilities include:

• Assisting with the daily management of the service department
• Supporting and mentoring Service Advisors and workshop staff
• Building strong relationships with customers and resolving enquiries professionally
• Managing workflow to maximise efficiency and productivity
• Monitoring service department performance and targets
• Assisting with staff development, coaching and training
• Ensuring compliance with dealership processes and workplace safety requirements
• Contributing to a positive team culture focused on customer satisfaction and continuous improvement

This is a hands‑on leadership opportunity with a competitive salary package and commission structure for the right candidate.

About You

To succeed in this role, you will bring:

• Previous experience in a Service Advisor, Workshop Controller, Assistant Service Manager or similar automotive leadership role
• Strong customer service and relationship management skills
• Excellent organisational and communication abilities
• Proven ability to lead, motivate and support a team
• A proactive approach to problem solving and continuous improvement
• Strong understanding of workshop operations and service processes
• Computer literacy and experience with dealership management systems
• A current driver's licence

Experience within the truck, commercial vehicle or heavy vehicle industry will be highly regarded, but is not essential.

Why Join Adtrans Hino Narellan

Join a dealership that values its people and is committed to delivering outstanding customer experiences. You'll be part of a supportive team environment where your contribution is recognised and rewarded.

• Unlock exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings.
• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.
• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.
• Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.

You’ll have access to ongoing training, leadership development and genuine career progression opportunities. As part of the largest and most admired automotive network in Australia, you’ll be supported by an organisation committed to helping you build a long‑term and successful career.