Service Advisor

TriStar Truck and Bus P/L; Albury City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Above award base salary

Supportive team environment

Career development opportunities

Job summary

Daimler Trucks Albury is seeking a Service Advisor to join our team and deliver exceptional customer service throughout the service journey.

You will collaborate with technicians and departments to ensure smooth bookings, accurate documentation, and timely updates to customers. A drivers licence is required and prior dealership experience is valued.

Qualifications

• Experience in customer service, service advisor, dealership, or automotive environment is advantageous.
• Strong communication skills to build and maintain customer relationships.
• Excellent organisational and time management abilities to prioritise tasks and manage bookings.

Responsibilities

• Build strong customer relationships and keep customers informed throughout service.
• Advise customers on servicing, maintenance requirements and options.
• Coordinate service bookings and assist in workshop scheduling.

Skills

Customer service

Communication skills

Organisational skills

Time management

Teamwork

Driver's licence

Job description

Daimler Trucks Albury has exciting opportunity for a Service Advisor to join our team. We are part of the TriStar Truck and Bus Group with locations across NSW, Victoria and the ACT. We deliver exceptional service, reliability, and expertise in every interaction. Our teams are passionate about making a positive impact in our regions and ensuring our customers receive the best. We service globally recognised transport brands including Mercedes Benz, Freightliner FUSO Trucks and are proud to be an Elite Certified Dealership at 2 locations.

We have a reputation for excellence in sales, service, and parts. We value our people and offer a supportive, and inclusive environment where everyone can thrive. We believe in flexibility and provide opportunities for career growth and development. If you are passionate about the transport industry and looking to make a meaningful impact, join us!

About You :

Qualifications

• Drivers Licence

Position Summary :

Reporting to the Service Manager, you will partner closely with various departments to ensure a seamless experience for both internal and external customers.

Key Requirements :

You are organised, customer-focused and thrive in a fast-paced automotive environment. With exceptional communication skills and strong attention to detail, you can effectively manage multiple priorities while delivering a high level of service to every customer. You take pride in building positive relationships, keeping customers informed throughout the service process, and ensuring a seamless experience from booking through to vehicle collection.

• Previous experience in a customer service, service advisor, dealership, or automotive environment is highly regarded.
• Strong communication skills with the ability to build and maintain positive customer relationships.
• A professional and friendly approach when managing customer enquiries and service bookings.
• Excellent organisational and time management skills, with the ability to prioritise competing tasks.
• High attention to detail and accuracy when preparing job cards, invoices, and service documentation.
• Ability to effectively communicate service recommendations and vehicle updates to customers.
• A proactive and solutions-focused attitude with a commitment to delivering exceptional customer service.
• Comfortable working in a fast-paced environment while maintaining a high standard of work.
• Strong teamwork skills and the ability to collaborate effectively with technicians and other departments.
• A current and valid driver's licence.

Job Responsibility :

• Build strong customer relationships by keeping customers informed throughout the service and repair process.
• Provide customers with accurate advice on vehicle servicing, maintenance requirements, and available service options.
• Coordinate service bookings and assist in managing workshop schedules to ensure efficient operations.
• Liaise between customers and technicians to ensure clear communication and a seamless service experience.
• Verify customer requirements have been met and ensure satisfaction upon vehicle collection.
• Deliver exceptional customer service and actively contribute to a positive and supportive team environment.
• Identify opportunities to improve efficiency, enhance customer experience, and support business growth.
• Maintain accurate service documentation, job cards, and customer records.
• Assist in resolving customer concerns professionally and with a solutions-focused approach.
• Contribute to continuous improvement initiatives and help drive service department success.

Job Functions :

Automotive mechanic

Job Benefits :

• An attractive base salary that is above award
• Working within a passionate and dedicated team with fantastic heavy vehicle brands
• Be part of a growing team with career opportunities and professional development

Selling Point :

Competitive salary and opportunity to develop your career.