Service Manager

Brown and Hurley; Townsville City; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Company vehicle and fuel card

Job summary

Brown and Hurley is seeking a motivated Service Manager to lead our Townsville Service Department. This permanent, full-time role oversees a 1,700m² workshop with 22 bays and three pits, driving day-to-day operations, profitability, and customer relationships.

You will coach technicians and advisors, manage workflow and KPIs, ensure OEM standards, and maintain a safe workshop. Strong leadership and a truck/heavy-vehicle background are essential.

Qualifications

• Proven success as a Service Manager or similar leadership role.
• Experience within a truck, heavy vehicle, agricultural or automotive dealership.
• Trade qualification as a Truck Mechanic or similar mechanical trade.
• Strong leadership and people management skills.
• Excellent customer service, communication and relationship-building abilities.
• Strong organisational and time management skills.
• Sound understanding of workshop KPI management, labour recovery and profitability.
• Knowledge of Kenworth and DAF trucks (preferred).
• EQUIP knowledge (preferred).

Responsibilities

• Lead, coach and develop Technicians, Apprentices and Service Advisors.
• Ensure exceptional customer service standards are maintained.
• Create and maintain strong customer and supplier relationships.
• Manage workshop workflow, productivity and labour recovery.
• Monitor WIP, profitability and key performance indicators.
• Achieve departmental goals within budget.
• Ensure repairs are completed to OEM standards.
• Maintain a safe, compliant and productive workshop environment.
• Control staffing levels, schedules and resource allocation.
• Visit customers and suppliers regularly.
• Manage warranty processes and departmental administration.

Skills

Leadership

People management

Customer service

Communication

Organisational skills

Workshop KPI management

Profitability

Staffing management

Safety & compliance

Education

Truck Mechanic trade qualification

Tools

EQUIP knowledge

Vehicle workshop tools

Job description

We are looking for a motivated and experienced Service Manager to lead our Service Department in this permanent, full-time position.

This is an exciting opportunity to lead a large, high-performing workshop within one of Australia's leading truck dealership groups. You will be responsible for the day-to-day operations and profitability of the department, while coaching and mentoring the team, driving workshop performance, and building long-term customer relationships.

Based in our Townsville branch, you'll oversee a substantial workshop operation comprising a 1,700m² workshop with 22 bays, including three full-length service pits.

With strong investment in our people, facilities and training, our team performs a diverse range of work in-house, including engines, drivelines, suspension, brakes, diagnostics and electrical repairs, ensuring no two days are the same.

What You'll Be Doing

• Lead, coach and develop Technicians, Apprentices and Service Advisors
• Ensure exceptional customer service standards are maintained
• Create and maintain strong customer and supplier relationships
• Manage workshop workflow, productivity and labour recovery
• Monitor WIP, profitability and key performance indicators
• Achieve departmental goals within budget
• Ensure repairs are completed to OEM standards
• Maintain a safe, compliant and productive workshop environment
• Control staffing levels, schedules and resource allocation
• Visit customers and suppliers regularly
• Manage warranty processes and departmental administration

What We're Looking For

• Proven success as a Service Manager or similar leadership role
• Experience within a truck, heavy vehicle, agricultural or automotive dealership
• Trade qualification as a Truck Mechanic or similar mechanical trade
• Strong leadership and people management skills
• Excellent customer service, communication and relationship-building abilities
• Strong organisational and time management skills
• Sound understanding of workshop KPI management, labour recovery and profitability
• Knowledge of Kenworth and DAF trucks (preferred)
• EQUIP knowledge (preferred)

About Us

The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships, with nineteen locations throughout Queensland and Northern New South Wales. We are a family-owned business with 80 years in the industry, specialising in the sale and service of heavy commercial trucks and trailers, as well as agricultural and construction machinery.

We proudly represent some of the industry's leading brands and have built our reputation on exceptional customer service, quality workmanship and long-term relationships. The Brown and Hurley Group has received numerous industry awards and is a trusted supplier to Australia's road transport and agricultural industries.

Why Join Us?

• Competitive salary package with performance bonuses
• Company vehicle and fuel card
• Lead one of the largest heavy vehicle workshop operations in the Townsville region
• 22 service bays, dedicated component repair facilities and three full-length service pits
• Significant investment in equipment, tooling and workshop infrastructure
• Strong OEM and product-specific training programs
• Variety of work completed in-house, including engines, driveline, suspension, brakes and electrical systems
• Career development opportunities within one of Australia's leading truck and agricultural dealerships
• Health and wellbeing support programs plus retail, banking and health insurance discounts
• Supportive team culture where you're treated as part of the family