Service Administration/Warranty Clerk - Automotive

Von Bibra Motors; Gold Coast City; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

On the job training

Career development opportunities

Employee benefits and staff discounts

Ongoing training and mentoring

Stable, full-time position

Job summary

Von Bibra Auto Group Robina is seeking a motivated Service Administration/Warranty Clerk to join our Service Department. This role supports warranty claims administration, customer service, and general department administration.

You will work with Service Advisors, Technicians and dealer network to ensure claims are accurate and compliant, while maintaining records and providing friendly customer service in a busy dealership environment.

Qualifications

• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Confident communication and interpersonal skills.
• A customer-focused approach with a professional manner.
• Ability to multitask in a fast-paced environment.
• A positive attitude and willingness to learn.
• Ability to work both independently and as part of a team.
• Previous administration, reception, or customer service experience.
• Experience within an automotive dealership environment.
• Exposure to dealership management systems or warranty administration processes.

Responsibilities

• Assist with the preparation and submission of warranty claims.
• Review warranty documentation and ensure claims meet manufacturer requirements.
• Follow up on returned, rejected, or outstanding warranty claims.
• Maintain accurate warranty records and supporting documentation.
• Assist with warranty parts tracking, storage, returns, and disposal processes.
• Support warranty audits and compliance requirements.
• Liaise with internal departments regarding claim status and outstanding items.
• Reconcile warranty information and assist with administrative reporting.
• Provide general administration support to the Service Department.
• Answer incoming calls and direct enquiries appropriately.
• Assist customers with service bookings and general enquiries.
• Support the service reception area when required.
• Filing, scanning, document management, and other clerical duties.

Skills

Attention to detail

Organisational skills

Communication skills

Customer focus

Multitasking

Team player

Learning attitude

Independent working

Admin experience

Automotive dealership exposure

Warranty processes

Job description

Service Administration/Warranty Clerk - Automotive

Looking to start or grow your career in the automotive industry?

Von Bibra Auto Group Robina is seeking a motivated and detail-oriented Service Administration/Warranty Clerk to join our Service Department. This is an excellent opportunity for someone with strong administration skills, a positive attitude, and a willingness to learn warranty processes within a busy dealership environment.

Working alongside our Service team, you will support the preparation and administration of warranty claims while also assisting with customer service and general department administration.

About the Role

As the Service Administration/Warranty Clerk, you will play an important role in ensuring warranty claims are processed accurately and efficiently. You will work closely with Service Advisors, Technicians, Workshop Foremen, Accounts, and manufacturer representatives to support the dealership's warranty administration processes.

This position is ideal for someone who enjoys administration, is highly organised, and takes pride in accuracy and customer service.

Key Responsibilities

Assist with the preparation and submission of warranty claims

Review warranty documentation and ensure claims meet manufacturer requirements

Follow up on returned, rejected, or outstanding warranty claims

Maintain accurate warranty records and supporting documentation

Assist with warranty parts tracking, storage, returns, and disposal processes

Support warranty audits and compliance requirements

Liaise with internal departments regarding claim status and outstanding items

Reconcile warranty information and assist with administrative reporting

Provide general administration support to the Service Department

Answer incoming calls and direct enquiries appropriately

Assist customers with service bookings and general enquiries

Support the service reception area when required

Filing, scanning, document management, and other clerical duties

About You

To be successful in this role, you will have:

Strong attention to detail and accuracy

Excellent organisational and time management skills

Confident communication and interpersonal skills

A customer-focused approach with a professional manner

Ability to multitask in a fast-paced environment

A positive attitude and willingness to learn

Ability to work both independently and as part of a team

Highly Regarded

Previous administration, reception, or customer service experience

Experience within an automotive dealership environment

Exposure to dealership management systems or warranty administration processes

What We Offer

On the job training

A supportive and experienced team environment

Career development opportunities within a leading automotive group

Ongoing training and mentoring

A stable, full-time position

Employee benefits and staff discounts

Opportunity to build a long-term career in automotive administration

About Von Bibra Auto Village

For more than 85 years, Von Bibra Auto Group has been a trusted name in the automotive industry. We are committed to delivering exceptional customer service while providing our employees with a supportive workplace, opportunities for growth, and a strong team culture.

Please note that all successful candidates will be required to provide a National Police Check prior to commencement and willing to undertake Drug and Alcohol Testing.