Warranty Operations Lead

Eagers Automotive; Newcastle City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted gym memberships

Health insurance

Vehicle purchasing and servicediscount

Job summary

Eagers Automotive is seeking an experienced Warranty Supervisor to lead our warranty department. You will manage warranty claims, supervise administration, and ensure compliance with manufacturer requirements while delivering outstanding customer service.

This role suits a proactive leader with strong attention to detail and excellent communication skills, who can drive improvements and maintain accurate records.

Qualifications

• Experience managing warranty claims and processes.
• Strong attention to detail and compliance knowledge.
• Excellent communication and leadership skills.

Responsibilities

• Supervise the warranty team on a day-to-day basis.
• Review, process, and approve warranty claims accurately.
• Ensure submissions meet manufacturer and company guidelines.
• Monitor claim status and follow up on approvals or payments.
• Investigate disputes and customer concerns.
• Analyse trends to identify continuous improvement.
• Maintain accurate warranty records and reporting.

Skills

Warranty management

Team supervision

Customer service

Job description

Eagers Automotive is seeking an experienced Warranty Supervisor to lead our warranty department. You will manage warranty claims, supervise administration, and ensure compliance with manufacturer requirements while delivering outstanding customer service.

This role suits a proactive leader with strong attention to detail and excellent communication skills, who can drive improvements and maintain accurate records.