Warranty Supervisor

Eagers Automotive; Newcastle City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted gym memberships

Health insurance

Vehicle purchasing and servicediscount

Job summary

Eagers Automotive is seeking an experienced Warranty Supervisor to lead our warranty department. You will manage warranty claims, supervise administration, and ensure compliance with manufacturer requirements while delivering outstanding customer service.

This role suits a proactive leader with strong attention to detail and excellent communication skills, who can drive improvements and maintain accurate records.

Qualifications

• Experience managing warranty claims and processes.
• Strong attention to detail and compliance knowledge.
• Excellent communication and leadership skills.

Responsibilities

• Supervise the warranty team on a day-to-day basis.
• Review, process, and approve warranty claims accurately.
• Ensure submissions meet manufacturer and company guidelines.
• Monitor claim status and follow up on approvals or payments.
• Investigate disputes and customer concerns.
• Analyse trends to identify continuous improvement.
• Maintain accurate warranty records and reporting.

Skills

Warranty management

Team supervision

Customer service

Job description

We are seeking an experienced and customer-focused Warranty Supervisor to lead and oversee our warranty department. In this role, you will be responsible for managing warranty claims, supervising warranty administration activities, ensuring compliance with company policies and manufacturer requirements, and delivering exceptional customer service outcomes.

This is an excellent opportunity for a proactive leader who has strong attention to detail, excellent communication skills.

Key Responsibilities

• Supervise the day-to-day operations of the warranty team.
• Review, process, and approve warranty claims in a timely and accurate manner.
• Ensure warranty submissions comply with manufacturer and company guidelines.
• Monitor claim status and follow up on outstanding approvals or payments.
• Investigate and resolve warranty disputes and customer concerns.
• Analyse warranty trends and identify opportunities for continuous improvement.
• Maintain accurate warranty records and reporting.

Why we'd be great together:

Yes, we've done well as a business - with over 300 dealerships across the country, we are Australia's

largest automotive network. Truth is, our success is driven by our people.

We've all put in the hard yards to make Eagers Automotive a great place to work, and a business that

people want to be part of. Here, everyone matters. Our people come from a diverse range of

backgrounds with a variety of skills, talents, and dreams, however no one is more or less important

than anyone else. Our shared vision, strong work ethic and our ‘can-do' attitude makes us a well-oiled machine.

That's why when you join us, you'll be treated with courtesy and respect, but you'll also be

challenged to use your skills, knowledge, experience, and initiative to drive our business ahead.

Of course, we'll do all we can to help you get ahead too. We'll make your role as interesting and

rewarding as possible with a range of benefits, professional training, and development opportunities. Positions are awarded on merit, so this is the perfect place to grow your career in the auto industry.

And if all that wasn't enough, you can also take advantage of other benefits like discounted gym

memberships, health insurance, vehicle purchasing and service discounts, and an excellent work/life

balance. You're welcome!