Field Service and Installation Technician

Matthews Australasia Pty Ltd; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

EAP

Wellbeing day off

Field-based work

Technical training

Career development

Supportive team

Job summary

Matthews Australasia Pty Ltd is seeking a Field Service & Installation Technician to install, maintain, and support industrial equipment, software, and data capture systems.

You will deliver preventative maintenance, troubleshooting, and commissioning at customer sites while training operators and ensuring high first-time fix rates. Travel to regional sites and documentation duties are required.

Qualifications

• Experience in field service, equipment maintenance, installation, or technical support.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to work independently and manage competing priorities.

Responsibilities

• Install, commission, and configure equipment at customer sites.
• Perform preventative and corrective maintenance to maximise reliability.
• Diagnose and resolve technical issues with a strong first-time fix rate.
• Train customer operators on equipment use and best practices.
• Complete service reports and documentation accurately and on time.
• Manage vehicle stock and spare parts inventory.
• Provide technical feedback to support product and process improvements.
• Participate in after-hours support roster and occasional regional travel.

Skills

Field service

Troubleshooting

Customer service

Communication

Independent worker

Willingness to travel

Driver’s license

Education

Electrical/Electronics/Mechatronics or related discipline

Job description

Do you enjoy solving problems, working with customers, and getting technology up and running? We’re looking for a Field Service & Installation Technician to install, maintain, and support industrial equipment, software, and data capture systems.

You’ll help customers keep operations running smoothly through preventative maintenance, troubleshooting, repairs, commissioning, and training, while delivering exceptional customer service.

About Us

Matthews Australasia is an Australian family business and a leader in industrial product identification, traceability, and automation solutions across Australia and New Zealand. From coding and labelling systems to software and integrated production technologies, we partner with leading manufacturers and industrial businesses to keep operations moving.

About the Role

• Install, commission, and configure equipment at customer sites
• Perform preventative and corrective maintenance to maximise reliability
• Diagnose and resolve technical issues with a strong first-time fix rate
• Train customer operators on equipment use and best practices
• Complete service reports and documentation accurately and on time
• Manage vehicle stock and spare parts inventory
• Provide technical feedback to support product and process improvements
• Participate in an after-hours support roster and occasional regional travel
• Maintain compliance with workplace health and safety requirements

About You

• Experience in field service, equipment maintenance, installation, or technical support
• Strong troubleshooting and problem-solving skills
• Qualifications in Electrical, Electronics, Mechatronics, Mechanical, or a related discipline preferred but not essential
• Excellent customer service and communication skills
• Ability to work independently and manage competing priorities
• Current driver’s licence and willingness to travel

Benefits

• Employee Assistance Program (EAP)
• Wellbeing day off
• Diverse and interesting field-based work
• Ongoing product and technical training
• Supportive team environment with access to technical specialists
• Career development opportunities

Matthews Australasia is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace where every employee feels valued, respected, and able to reach their full potential. We encourage applications from people of all backgrounds, cultures, genders, ages and abilities.